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Kepe losing connection to XBOX Live

Dear Virgin Media Community

I have XBOX One connected wireless to the internet but every a few so minutes I lose connection to XBOX Live for some reason despite the testing via XBOX Setting saying its all good. Does anyone know the problem or how I can fix this please?

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Alessandro Volta
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Message 2 of 6
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Re: Kepe losing connection to XBOX Live

Connect with a wire instead of wireless 


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Re: Keep losing connection to XBOX Live

The only trouble with that is my WiFi is downstairs and my XBOX is upstairs but it's never had this problem before

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Alessandro Volta
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Re: Keep losing connection to XBOX Live

WiFi isn’t a guaranteed form of connectivity especially over multiple storeys 


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Re: Keep losing connection to XBOX Live

It's only a 2 floor and I never had this problem before until this month, do you have any suggestions?

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Re: Keep losing connection to XBOX Live

Yes. See above. 


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