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vikei48
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Message 51 of 53
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Re: Just switched to Virgin - High ping

I was too quick to celebrate....

Last night there was a fault in the area and I had no service. It was quickly fixed, but the random disconnects started again.

This is what it looks like now

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 6.5 40 256 qam 21
2 139000000 3 38 256 qam 1
3 147000000 3.9 38 256 qam 2
4 155000000 4.1 40 256 qam 3
5 163000000 4.1 40 256 qam 4
6 171000000 4.1 40 256 qam 5
7 179000000 4.5 40 256 qam 6
8 187000000 4.3 38 256 qam 7
9 195000000 4.5 40 256 qam 8
10 203000000 4.8 40 256 qam 9
11 211000000 4.9 40 256 qam 10
12 219000000 4.9 40 256 qam 11
13 227000000 5.1 40 256 qam 12
14 235000000 5 40 256 qam 13
15 243000000 5.3 40 256 qam 14
16 251000000 5.4 40 256 qam 15
17 259000000 5.5 40 256 qam 16
18 267000000 5.5 40 256 qam 17
19 275000000 6 40 256 qam 18
20 283000000 5.6 40 256 qam 19
21 291000000 6.4 40 256 qam 20
22 307000000 6.8 40 256 qam 22
23 315000000 6.4 40 256 qam 23
24 323000000 7.1 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 13137 18237
2 Locked 38.6 682430 125880
3 Locked 38.9 124578 31993
4 Locked 40.3 64924 27841
5 Locked 40.3 70403 27916
6 Locked 40.3 54901 25139
7 Locked 40.9 51142 24203
8 Locked 38.9 55637 23987
9 Locked 40.3 55590 24324
10 Locked 40.9 44385 22890
11 Locked 40.3 32731 22532
12 Locked 40.3 35029 21585
13 Locked 40.3 48240 22050
14 Locked 40.3 47741 21171
15 Locked 40.3 25967 21160
16 Locked 40.9 21477 19560
17 Locked 40.3 18629 20155
18 Locked 40.3 19830 20728
19 Locked 40.3 18917 18592
20 Locked 40.3 18937 18160
21 Locked 40.3 13465 19351
22 Locked 40.3 10517 14819
23 Locked 40.3 13670 19952
24 Locked 40.9 12814 15989

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399961 4.45 5120 64 qam 2
2 25799946 4.45 5120 64 qam 4
3 32600000 4.425 5120 64 qam 3
4 46199990 4.45 5120 64 qam 1

Network Log
Time Priority Description
26/04/2019 10:48:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:49:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:49:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:49:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:52:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:52:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:58:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 10:58:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 11:03:9 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 11:03:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 13:12:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 13:14:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 13:15:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:28:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:29:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:29:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:41:20 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:41:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:42:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2019 16:43:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

c75455aa8edf4c9cdb02265b1e40d8a4f9cd1c15-26-04-2019.png

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vikei48
On our wavelength
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Message 52 of 53
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Re: Just switched to Virgin - High ping

This is getting extremely annoying. The disconnects have peaked today where they happen every few minutes.

Post RS data before and after 30 minutes produce this:

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 16650 21423
2 Locked 38.6 1889920 410589
3 Locked 38.9 301558 70220
4 Locked 40.3 148749 35327
5 Locked 40.3 151561 44640
6 Locked 40.3 124686 30582
7 Locked 40.3 97990 28671
8 Locked 38.9 110161 28493
9 Locked 40.3 119904 31192
10 Locked 40.9 93247 27329
11 Locked 40.3 54624 26218
12 Locked 40.3 56918 25308
13 Locked 40.3 97281 26525
14 Locked 40.3 87983 25032
15 Locked 40.9 37926 24982
16 Locked 40.9 30355 22769
17 Locked 40.3 26086 23707
18 Locked 40.9 27577 24592
19 Locked 40.9 26427 21625
20 Locked 40.3 25210 21014
21 Locked 40.3 17438 22650
22 Locked 40.3 13054 17439
23 Locked 40.9 17205 23145
24 Locked 40.9 16292 18857

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 17942 24296
2 Locked 38.9 1910744 423850
3 Locked 38.9 308671 75091
4 Locked 40.3 152001 40212
5 Locked 40.3 154847 48675
6 Locked 40.3 127304 34276
7 Locked 40.3 100314 32175
8 Locked 38.9 112849 31909
9 Locked 40.3 122608 34429
10 Locked 40.3 95749 30182
11 Locked 40.3 56532 28941
12 Locked 40.9 58740 28089
13 Locked 40.3 99420 29411
14 Locked 40.3 90130 27775
15 Locked 40.3 39567 27884
16 Locked 40.3 31976 25333
17 Locked 40.3 27620 26571
18 Locked 40.3 29132 27185
19 Locked 40.9 27793 24456
20 Locked 40.3 26684 23270
21 Locked 40.3 18638 25478
22 Locked 40.9 14085 19773
23 Locked 40.9 18470 26436
24 Locked 40.3 17268 21586

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vikei48
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Message 53 of 53
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Re: Just switched to Virgin - High ping

Hello again.

This will probably be the last post, as since the last engineer visit, all has been well.

This time he changed all the connectors in the box on the outside of the building.

The figures are like that now:

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 9.6 40 256 qam 21
2 139000000 7.1 38 256 qam 1
3 147000000 7.8 40 256 qam 2
4 155000000 8 40 256 qam 3
5 163000000 7.9 40 256 qam 4
6 171000000 8 40 256 qam 5
7 179000000 8.1 40 256 qam 6
8 187000000 8 38 256 qam 7
9 195000000 8.1 40 256 qam 8
10 203000000 8.4 40 256 qam 9
11 211000000 8.4 40 256 qam 10
12 219000000 8.4 40 256 qam 11
13 227000000 8.5 40 256 qam 12
14 235000000 8.4 40 256 qam 13
15 243000000 8.3 40 256 qam 14
16 251000000 8.6 40 256 qam 15
17 259000000 8.5 40 256 qam 16
18 267000000 8.9 40 256 qam 17
19 275000000 8.9 40 256 qam 18
20 283000000 9 40 256 qam 19
21 291000000 9.1 40 256 qam 20
22 307000000 9.4 40 256 qam 22
23 315000000 9.5 40 256 qam 23
24 323000000 9.8 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 6 0
2 Locked 38.9 0 0
3 Locked 40.9 5 0
4 Locked 40.9 6 0
5 Locked 40.9 0 0
6 Locked 40.9 0 0
7 Locked 40.3 5 0
8 Locked 38.9 3 0
9 Locked 40.3 5 0
10 Locked 40.3 5 0
11 Locked 40.3 5 0
12 Locked 40.9 5 0
13 Locked 40.9 4 0
14 Locked 40.9 6 0
15 Locked 40.3 0 0
16 Locked 40.3 4 0
17 Locked 40.9 0 0
18 Locked 40.3 0 0
19 Locked 40.3 5 0
20 Locked 40.3 5 0
21 Locked 40.3 7 0
22 Locked 40.9 6 0
23 Locked 40.3 5 0
24 Locked 40.3 8 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 4.475 5120 64 qam 4
2 53700000 4.5 5120 64 qam 2
3 46200000 4.475 5120 64 qam 3
4 32600000 4.475 5120 64 qam 5


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
14/05/2019 08:08:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2019 08:08:42 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2019 08:08:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2019 08:08:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2019 08:12:46 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2019 17:20:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2019 06:45:32 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2019 14:15:35 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2019 20:43:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2019 14:26:48 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2019 16:59:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2019 00:17:25 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2019 07:54:33 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2019 08:54:13 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2019 10:08:6 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2019 09:58:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2019 00:13:14 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2019 07:00:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2019 15:13:56 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2019 06:14:41 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

c75455aa8edf4c9cdb02265b1e40d8a4f9cd1c15-29-05-2019.png

There are a few errors in the Network log every now and then but the random disconnects have stopped.

Thank you all for your interest in this and the moderators as well.

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