Are your upstream levels still as high, if so they will still be impacting your connection and you'd benefit from that being fixed even if your connection had settled down.
Also might be worth setting up a BQM if you haven't already so that you can check latency / line quality over a period of time
I will post the current upstream/downstream data and include BQM graphs from the last three days as well.
The upstream's looking nice but the downstream is not good.
While the power levels appear fine. The post RS count does not appear nice at all.
Can you try the following.
1. Record the post RS levels now.2. Record the post RS levels in about 30 minutes
Then post them both on here so we can compare them.
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The first recording:
Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 38.9 26739 693902 Locked 40.3 22192 529183 Locked 40.3 25292 678874 Locked 40.3 24562 438515 Locked 38.9 28535 611516 Locked 38.9 36030 692507 Locked 40.3 46507 585218 Locked 40.3 58500 818619 Locked 40.3 38863 7186010 Locked 40.3 38532 7483011 Locked 40.3 43047 7550512 Locked 40.3 57407 8606313 Locked 40.9 58354 8085914 Locked 40.3 57668 8433415 Locked 38.9 61847 8500516 Locked 40.3 88330 9800817 Locked 40.3 110600 9262118 Locked 38.6 107750 9939219 Locked 40.3 93448 9217620 Locked 40.3 145151 10642121 Locked 40.3 30588266 534183022 Locked 40.3 13052092 65973123 Locked 40.3 235429 15277724 Locked 38.6 392501 403124
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Although the post RS's look high - most of them appear static EXCEPT for the following channels
All of which show an increase between the two recordings.
@Ben_N can you take a look?
What hub do you have - if Hub 3 what firmware ?
Your BQM is pretty bad tbh - if you're on the old firmware on the hub3 then that will explain some of the yellow but not all of it
I am not home to double check, but I remember it was 126.96.36.1998 last time I had a look.
That's the latest version.
Mines much better than yours.
Although it's by no means perfect. The SH2ac was so much better in this regard 😞
Yeah, I keep reading about how Hub 2 was better. Was there supposed to be another firmware update around this time?
Virgin Media haven't mentioned one. (with the exception of 1st line support who - IMHO are unlikely to be told and will say anything that they think a user wants to hear.
Your BQM and your post RS errors are not good. Someone needs to escalate this.