I just switched to Virgin from Sky and the experience was less than stellar. The issue comes up during online games, and League of Legends in this particular case. I am playing on the North American server and on Sky my ping was 110, but after this Tuesday that I switched to Virgin, I experience ping spikes that ruin the game.
I tried changing ethernet cables, connect to different ethernet ports, reset the hub, but nothing changed. I haven't tried the modem mode yet, but that's not what I paid for.
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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A small update. I have changed ethernet cables and tried factory reset the router. The ping issue is still there, but with fewer spikes these days. We even managed to play LoL and stream at the same time with no issues (not all the time though).
However, we still experience small disconnects which peaked last night. For about 10 minutes our devices were disconnecting and ultimately the router reset itself. I just called customer support and asked if a technician can come and check but they were adamant that there is no issue a visit can fix and that there is basically nothing to be done to fix the issues I experience.
Is there a way to fix all these and if not can I cancel the contract? I switched to have better speed but all this is not worth it. Especially since the issues started on day one .
you only posted one page of the downstream levels - post the rest - as said upstream levels are high but in limits - lets see what the rest of the downstream levels say
high ping is usually not caused by the levels being off - more a problem of the hub3 - there is new firmware which is said to help but if you have not got it its an as and when thing - VM will not push it
as to leaving - yes you can leave with no penalty if you are within 14 days of the install - after that - no - you may not be happy with the connection but as VM see it its within limits
Thank you for the reply. I know I was salty in the previous posts, but now the issues seem to have subsided. The ping is steady between 130 and 140 with no spikes and we managed to play and stream videos at the same time with no disconnects or lag spikes.