From last night they did critical maintenance and everything has gone to the dogs from then. I had engineer come out 1 weekish ago and he said all my setup was fine and there was no issue so I know for a fact its not on my end. So here's hoping for some help or update for my situation.
All that red can be ignored because it is maintenance down time.
Are you keeping the BQM running?
If yes, please repost when the maintenance time isn't showing..
In the meantime you could type 192.168.0.1 into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along in the not too distant future to decipher the info.
Thanks for coming back to us. I am sorry for the broadband issues. From running a background check there is an SNR (signal to noise ratio) issue affecting the service. The fault number is F007753227. The estimated fix date is the 6th February 2020.