i'm aware they are on the same server(blizzard) but happens with any online game, just didn't have time to get footage.
As you can see, one second it will be fine, the next a lag spike. I've called virgin media and they just said there is a problem going on in the background thats been happening since March, estimated completion is November. but the problem has been going on since before that. As its to do with the Super Hub 3.
I was told that they wouldn't raise anything as the speeds appear to be fine, and if i wanted to report something they will do that at the end of November when the other work is expected to finish. They didn't understand what i was trying to say that it has nothing to do with the speeds.
Anyone got any advice for avoiding this kind of lag? other than buying another router?
If your problem is related to the cable network and the problem that VM have said is due for resolution, then you can spend the entire GDP of the western world on a new router and it won't make a blind bit of difference, because the problem is not the router.
As far as I know all Hub 3s have now had updated firmware, so the original Puma chipset bug is resolved - any VM agent telling you that there is a latency problem due to the Hub 3 is talking out of their bottom (sadly not that unusual for the offshore staff). You post a chart showing a period of 100% packet loss - you do realise that if that's correct it means no connection at all? I suspect that's related to a minor firmware bug that sometimes stops the Hub 3 responding to test packets.
I suggest you set up an account and then a broadband quality monitor at thinkbroadband.com and over a few days that'll show what's going on with your connection. It should look something like mine below if you've got a decent connection, but we can go forward when we know what we're dealing with. Any solid red bars are usually the bug that stops the hub replying to test packets.
Sorry, the test photo i posted, for some reason reset the total loss ect. the packets are never lost but no matter what i'm doing on any device, every 20 seconds the latency shoots up to 2000. Normally, this wouldn't be a problem, but with gaming it is.
As for the graph, had it going a day now and you can obviously see some problems, i had one going when i called Virgin, but they insisted the speeds were fine so there couldn't be a problem.