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Jitters/lag making any game unplayable

Hi, 

 

Maybe someone on here can provide me with more help as Virgin media on the phone are useless. 

So short story, any game is unplayable online due to the constant lag/jitters. 

Here is  a video demonstrating this, https://www.youtube.com/watch?v=EtGBgbqSWaY 

i'm aware they are on the same server(blizzard) but happens with any online game, just didn't have time to get footage.

As you can see, one second it will be fine, the next a lag spike. I've called virgin media and they just said there is a problem going on in the background thats been happening since March, estimated completion is November. but the problem has been going on since before that. As its to do with the Super Hub 3. 

I was told that they wouldn't raise anything as the speeds appear to be fine, and if i wanted to report something they will do that at the end of November when the other work is expected to finish. They didn't understand what i was trying to say that it has nothing to do with the speeds.

 

Anyone got any advice for avoiding this kind of lag? other than buying another router? 

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Re: Jitters/lag making any game unplayable

Quick edit, Virgin say there is no problems but using a packet loss test for 10 seconds you see the spikes. if its done for longer these happen roughly every 20 seconds..

Packet loss testPacket loss test

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Re: Jitters/lag making any game unplayable

If your problem is related to the cable network and the problem that VM have said is due for resolution, then you can spend the entire GDP of the western world on a new router and it won't make a blind bit of difference, because the problem is not the router.

As far as I know all Hub 3s have now had updated firmware, so the original Puma chipset bug is resolved - any VM agent telling you that there is a latency problem due to the Hub 3 is talking out of their bottom (sadly not that unusual for the offshore staff).  You post a chart showing a period of 100% packet loss - you do realise that if that's correct it means no connection at all?  I suspect that's related to a minor firmware bug that sometimes stops the Hub 3 responding to test packets.

I suggest you set up an account and then a broadband quality monitor at thinkbroadband.com and over a few days that'll show what's going on with your connection.  It should look something like mine below if you've got a decent connection, but we can go forward when we know what we're dealing with.  Any solid red bars are usually the bug that stops the hub replying to test packets.

My Broadband Ping - VM number 2

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Re: Jitters/lag making any game unplayable

Sorry, the test photo i posted, for some reason reset the total loss ect. the packets are never lost but no matter what i'm doing on any device, every 20 seconds the latency shoots up to 2000. Normally, this wouldn't be a problem, but with gaming it is.

 

As for the graph, had it going a day now and you can obviously see some problems, i had one going when i called Virgin, but they insisted the speeds were fine so there couldn't be a problem. 

My Broadband Ping - test3My Broadband Ping - test3

 Any advice would be welcomed

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Message 5 of 7
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Re: Jitters/lag making any game unplayable

That's not an old firmware BQM as the yellow would be a lot higher if it was.  Suggest you post your power levels and logs

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Re: Jitters/lag making any game unplayable

As requested

any help?

 

   Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12350000004.638256 qam13
21390000006.538256 qam1
31470000006.838256 qam2
41550000006.638256 qam3
51630000006.138256 qam4
61710000006.538256 qam5
71790000006.138256 qam6
81870000006.338256 qam7
91950000005.638256 qam8
102030000005.438256 qam9
11211000000537256 qam10
12219000000538256 qam11
132270000004.538256 qam12
142430000004.538256 qam14
152510000004.138256 qam15
162590000004.137256 qam16
172670000003.937256 qam17
182750000004.137256 qam18
192830000004.138256 qam19
202910000004.538256 qam20
212990000004.538256 qam21
223070000004.638256 qam22
233150000004.938256 qam23
243230000004.938256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6210
2Locked38.6430
3Locked38.6170
4Locked38.6250
5Locked38.9350
6Locked38.6240
7Locked38.9270
8Locked38.9120
9Locked38.9210
10Locked38.6300
11Locked37.6130
12Locked38.6170
13Locked38.6300
14Locked38.6230
15Locked38.6160
16Locked37.6350
17Locked37.3130
18Locked37.6190
19Locked38.9170
20Locked38.9130
21Locked38.6230
22Locked38.9240
23Locked38.9290
24Locked38.9230

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1257999964.625512016 qam8
2325999614.775512016 qam7
3393999524.775512016 qam6
4462000004.825512016 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Network Log

Time Priority Description

23/09/2019 17:21:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2019 14:23:26ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2019 14:23:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2019 22:37:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2019 00:09:11ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2019 04:59:55ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2019 04:59:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 04:38:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 13:42:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 16:08:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 00:42:40ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 07:35:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 08:57:56ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 11:43:4ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2019 11:43:4noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2019 15:09:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2019 18:20:53ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 22:20:21ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 22:20:21noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2019 16:44:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 7 of 7
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Re: Jitters/lag making any game unplayable

Hello ashler2

Can you please set up a new BQM and let this run for at least 24 hours. 

Can we also also as if this over a wired or non wired connection

Gareth_L

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