Please can you diagnose a problem I’m experiencing for the last two weeks with jitter and packet loss? I’ve reset the hub and turn off / on but this only briefly Helps.
I’m in area 31.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
On first look at the downstream power levels, you may need a technician out to make some adjustments at the cabinet as those look a little on the high side and SNR is low.
Upstream looks well.
I hope that a VM member can arrange an engineer to visit to make the adjustments.
Re your Hub4, is it an upgrade in terms of latency and jitter?
@Adduxi wrote:The DS power levels are too low, should be between -6 and +10 btw .....
Oops yes thats correct.
@RangerXx wrote:Re your Hub4, is it an upgrade in terms of latency and jitter?J
It doesn't seem to see suffer spikes like Hub 3 did but on a whole, not really.
Just giving this a bump as it’s still a problem.
Thanks for your post and reaching out to the community forums. I'll send you a PM shortly to have a look at your connection.