Yesterday I had network improvements scheduled, midnight to 8am, and since I have been having some issues.
Certain websites aren't loading.
Certain video games won't play.
Currently, eu.finalfantasyxiv.com won't load. Completely times out. I can't log in to play Final Fantasy XIV. Instagram won't load. Virgin Media's own webchat tab won't load. Twitter is spotty. As far as I can see, all other websites are fine.
This is on two separate computers. Both are wired. Mobile phones connected to wi-fi can't load the websites, as soon as I disconnect wi-fi and use phone data the websites load.
I have called twice, and to say that the staff by phone have no idea what's happening is an understatement. I have confirmed Web Safe is disabled. I have disabled all firewalls on the router and computers. I have factory reset the Hub 3.0 four times, powered it on and off again, and run trace routes (log below). Every single member of staff has disconnected the call or transferred me to someone else with no warning (presumably so they don't have to deal with it), and to say that I am getting frustrated is an understatement.
Again, this began after network improvements in my area.
Trace route logs below:
Final Fantasy XIV website:
tracert eu.finalfantasyxiv.com
Tracing route to eu.finalfantasyxiv.com [124.150.157.254]
over a maximum of 30 hops:
1 4 ms 4 ms 4 ms 192.168.0.1
2 14 ms 11 ms 11 ms 10.53.33.245
3 14 ms * * brad-core-2a-xe-830-0.network.virginmedia.net [81.97.81.57]
4 * * * Request timed out.
5 23 ms * * 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
6 32 ms * 36 ms ae-8.a02.londen12.uk.bb.gin.ntt.net [129.250.66.101]
7 * 29 ms 24 ms ae-0.r21.londen12.uk.bb.gin.ntt.net [129.250.3.214]
8 * 111 ms * ae-13.r25.asbnva02.us.bb.gin.ntt.net [129.250.2.111]
9 * * * Request timed out.
10 * * 261 ms ae-12.r31.tokyjp05.jp.bb.gin.ntt.net [129.250.3.192]
11 256 ms * * ae-3.r01.tokyjp08.jp.bb.gin.ntt.net [129.250.6.133]
12 * 267 ms * ae-1.a00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.105]
13 * * * Request timed out.
14 258 ms 257 ms 268 ms 219.117.144.66
15 257 ms 256 ms 256 ms 219.117.144.53
16 * * * Request timed out.
17 256 ms 257 ms * 219.117.147.174
18 * 256 ms * 124.150.157.254
19 * * 257 ms 124.150.157.254
Twitter:
tracert www.twitter.com
Tracing route to twitter.com [104.244.42.193]
over a maximum of 30 hops:
1 5 ms 5 ms 4 ms 192.168.0.1
2 14 ms 11 ms 11 ms 10.53.33.245
3 13 ms 22 ms 18 ms brad-core-2b-xe-830-0.network.virginmedia.net [81.97.81.109]
4 * * * Request timed out.
5 * * * Request timed out.
6 24 ms 24 ms 21 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 * * * Request timed out.
8 23 ms 21 ms 26 ms uk-lon03a-ri2-ae-5-0.aorta.net [84.116.135.42]
9 23 ms 23 ms 27 ms xe-3-0-1.pao1-cr2.twttr.com [199.16.159.190]
10 22 ms 22 ms 22 ms 104.244.42.193
Instagram:
www.instagram.com
Tracing route to z-p42-instagram.c10r.instagram.com [157.240.225.174]
over a maximum of 30 hops:
1 5 ms 5 ms 4 ms 192.168.0.1
2 14 ms 18 ms 11 ms 10.53.33.245
3 14 ms * 14 ms brad-core-2a-xe-830-0.network.virginmedia.net [81.97.81.57]
4 * * * Request timed out.
5 * 14 ms 15 ms tcma5-ic-1-ae0-0.network.virginmedia.net [62.253.174.181]
6 * * 17 ms ae73.pr02.man2.tfbnw.net [157.240.80.26]
7 15 ms 16 ms * po102.psw02.man2.tfbnw.net [129.134.98.115]
8 14 ms 14 ms * 173.252.67.61
9 16 ms * * instagram-p42-shv-01-man2.fbcdn.net [157.240.225.174]
10 19 ms 15 ms 13 ms instagram-p42-shv-01-man2.fbcdn.net [157.240.225.174]
If anyone has any suggestions I'd be very grateful.
