Hi Furfie, thanks for getting in touch -sorry for the delayed response.
I'm also sorry to hear about the issues you've had since your hub upgrade. I've taken a look into this using your forum info, and everything appears to be fine - I appreciate that's not been your experience but I'm hoping things may have improved since then?
If not, can you please try factory resetting the hub and let us know if that helps? If there's no improvement from there then we may need to arrange a visit so this can be looked into further.
With the Hub turned on, push the pinhole button all the way in and hold it there for a timed 60 seconds. Bear in mind your Hub settings and your passwords/passphrase for both the WiFi networks & settings will revert to the two printed on the Hub sticker on its base/side/card so all devices will need to be reconnected manually.
Thank you for coming back to me, I have done a full factory reset both using the reset button and also through the router options yesterday evening and also swapped out the coaxial cable with no luck and the problem still persisting.
If an engineer could be arranged that would be greatly appreciated.
The only cable that has been replaced is the one from the splitter to the router itself which had to be touched to change out the new router...
No other cables have been swapped or touched.
Seeing as one of the earlier posts suggested a bad line this was done to check if it was the cable that was the issue which it has transpired it is not, when the internet has been failing to do things as simple as loading webpages and constantly buffer videos online for a few weeks now when you are paying for a service you want to be through checking things before getting an engineer out to make sure you have done everything to rectify the problem before taking up their time...