Issues PC gaming with virgin broadband

[nstarran]

I recently purchased a PC for gaming and can't seem to get it to function fully with my virgin broadband. Everything connects completely fine and the Internet works with good speeds until I open a game and the Internet just disconnects.

At first I thought it maybe a PC issue but I have taken it to neighbours who use sky EE and Three for broadband and used my phone as a hotspot and it works completely fine which must mean it's a router issue with virgin.

Anyone have any ideas on how to solve this 

[Paulina_Z]

Hi @nstarran,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your broadband connection at the moment!

Are you having the same issues when using any other devices, or just this PC? How are you connected to your broadband, is is via a WiFi connection, or a wired connection? 

Have you recently rebooted your Hub to see if this can help?

Please take a look at our Broadband Faults page to see if this can help with your ongoing issue and keep us updated. We'll be happy to help further if needed.

Thank you.