on 16-07-2021 10:02
I’m sick of virginmedia taking £91 every month and have not had great internet my kids are getting far far less this has been going on for months fed up with hearing my teenagers shouting there lagging, this has happened ever since the new upgrade broadband, my son has waiting nearly 12 hours on a game to download its rediculous, someone help the calls are all the same ty
Answered! Go to Answer
on 17-07-2021 12:58
Good afternoon @Tonymc41
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
Unfortunately, I can't seem to locate your account from here.
I will pop you over a PM so that we can pass DPA and look further into this.
Kind regards,
Zak_M
on 16-07-2021 10:21
Probably a noisy cable connection. If you've already restarted the hub, checked the coax cable connectors are finger tight, then next step is to take a look at the hub's status. That'll look like techno-babble to you, but there's people here can read it, so if you read and carefully follow the instructions below we can try and identify a resolvable fault - and with that staff can book you a technician.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
If you're worried about doing this, get those lazy teenagers off their backsides and get them to post the data.
on 16-07-2021 10:56
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 323000000 | 5.5 | 40 | 256 qam | 24 |
2 | 139000000 | 4 | 40 | 256 qam | 1 |
3 | 147000000 | 4.3 | 40 | 256 qam | 2 |
4 | 155000000 | 4.5 | 40 | 256 qam | 3 |
5 | 163000000 | 4.6 | 40 | 256 qam | 4 |
6 | 171000000 | 4.8 | 40 | 256 qam | 5 |
7 | 179000000 | 4.6 | 40 | 256 qam | 6 |
8 | 187000000 | 4.9 | 40 | 256 qam | 7 |
9 | 195000000 | 4.8 | 40 | 256 qam | 8 |
10 | 203000000 | 4.9 | 40 | 256 qam | 9 |
11 | 211000000 | 4.9 | 40 | 256 qam | 10 |
12 | 219000000 | 5.1 | 40 | 256 qam | 11 |
13 | 227000000 | 5.1 | 40 | 256 qam | 12 |
14 | 235000000 | 5.1 | 40 | 256 qam | 13 |
15 | 243000000 | 5 | 40 | 256 qam | 14 |
16 | 251000000 | 5 | 40 | 256 qam | 15 |
17 | 259000000 | 5.1 | 40 | 256 qam | 16 |
18 | 267000000 | 5.4 | 40 | 256 qam | 17 |
19 | 275000000 | 5.1 | 40 | 256 qam | 18 |
20 | 283000000 | 5.1 | 40 | 256 qam | 19 |
21 | 291000000 | 5.3 | 40 | 256 qam | 20 |
22 | 299000000 | 5.6 | 40 | 256 qam | 21 |
23 | 307000000 | 6 | 40 | 256 qam | 22 |
24 | 315000000 | 5.9 | 40 | 256 qam | 23 |
Downstream bonded channels
on 16-07-2021 10:58
on 16-07-2021 10:59
on 16-07-2021 11:03
on 16-07-2021 11:04
on 16-07-2021 11:07
on 16-07-2021 18:56
16-07-2021 19:19 - edited 16-07-2021 19:19
Looks like you have a connect issue going by the logs.
run cmd and
ping -t 194.168.4.100
for 24hrs and press CTRL + pause to see what packet loss your getting on a wired connection.