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Tonymc41
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Internet

I’m sick of virginmedia taking £91 every month and have not had great internet my kids are getting far far less this has been going on for months fed up with hearing my teenagers shouting there lagging, this has happened ever since the new upgrade broadband, my son has waiting nearly 12 hours on a game to download its rediculous, someone help the calls are all the same ty

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Andrew-G
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Message 2 of 20
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Re: Internet

Probably a noisy cable connection.  If you've already restarted the hub, checked the coax cable connectors are finger tight, then next step is to take a look at the hub's status.  That'll look like techno-babble to you, but there's people here can read it, so if you read and carefully follow the instructions below we can try and identify a resolvable fault - and with that staff can book you a technician.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

If you're worried about doing this, get those lazy teenagers off their backsides and get them to post the data.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tonymc41
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Message 3 of 20
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Re: Internet

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000005.540256 qam24
2139000000440256 qam1
31470000004.340256 qam2
41550000004.540256 qam3
51630000004.640256 qam4
61710000004.840256 qam5
71790000004.640256 qam6
81870000004.940256 qam7
91950000004.840256 qam8
102030000004.940256 qam9
112110000004.940256 qam10
122190000005.140256 qam11
132270000005.140256 qam12
142350000005.140256 qam13
15243000000540256 qam14
16251000000540256 qam15
172590000005.140256 qam16
182670000005.440256 qam17
192750000005.140256 qam18
202830000005.140256 qam19
212910000005.340256 qam20
222990000005.640256 qam21
23307000000640256 qam22
243150000005.940256 qam23



Downstream bonded channels

 

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Tonymc41
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Re: Internet

ID
1 53700009 45.5 5120 64 qam 2
2 39400041 44 5120 64 qam 4
3 46200000 45.5 5120 64 qam 3
4 60300043 45.5 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Tonymc41
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Message 5 of 20
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Re: Internet

I hope Iv done this right lol
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Tonymc41
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Re: Internet

Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
vca69834ncxv9873254k;fg87dsfd


Primary Downstream Service Flow
SFID 9735
Max Traffic Rate 690000278
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 13150
Max Traffic Rate 44000278
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
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Tonymc41
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Re: Internet

Description
15/07/2021 18:43:15 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 14:19:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:41 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:12:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 10:45:24 notice Touchstone SW Upgrade Reboot Delayed due to Call in Progress;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:22:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:20 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:18:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:17:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Tonymc41
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Message 8 of 20
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Re: Internet

I don’t know if I have got it all there but hope so lol ty
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Tonymc41
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Re: Internet

Hi can someone tell me what’s going on if this is ok
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legacy1
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Message 10 of 20
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Re: Internet

Looks like you have a connect issue going by the logs.

run cmd and
ping -t 194.168.4.100
for 24hrs and press CTRL + pause to see what packet loss your getting on a wired connection.

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