I’m sick of virginmedia taking £91 every month and have not had great internet my kids are getting far far less this has been going on for months fed up with hearing my teenagers shouting there lagging, this has happened ever since the new upgrade broadband, my son has waiting nearly 12 hours on a game to download its rediculous, someone help the calls are all the same ty
Probably a noisy cable connection. If you've already restarted the hub, checked the coax cable connectors are finger tight, then next step is to take a look at the hub's status. That'll look like techno-babble to you, but there's people here can read it, so if you read and carefully follow the instructions below we can try and identify a resolvable fault - and with that staff can book you a technician.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
If you're worried about doing this, get those lazy teenagers off their backsides and get them to post the data.
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