Internet was fine until an engineer came and changed something
We have recently changed to gig1 fibre and it was working fine until we ordered a wifi booster one of the new virgin hubs that you get with the gig1 fibre and ever since then it has been completely sideways i have gone from getting a 28 ping in game to 999 and not being able to move because it is freezing every few seconds
Re: Internet was fine until an engineer came and changed something
Sorry to hear of the broadband issues experienced since changing to the Gig 1 service, thanks for taking the time to post on the forum and welcome to the community.
I've taken a look at your connection and equipment and everything is within the ranges and spec's we'd expect to see. Over the last 7 days we can see you have averaged speeds of 1131mbps to the Hub download and 50mbps upload.
The latency has averaged at 20ms with packet loss of 0.005%. there were disconnection last Wednesday and Thursday but there have been none since. You mentioned gaming, what device are you gaming on and over what connection? We'd always recommend wired where possible.
Does this happen on specific games? If so, is it every match or does it change from server to server?