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Internet dropping and packet loss - WoW Classic and OBS streaming

As per @Lisa_CC request I am making a new thread for my issue. Apologies for the wall of text in advance.

Hello, I stream using OBS and also play World of Warcraft Classic. These are the only two programs that I am having the following issue with. The issues with OBS started around 2 months ago, the issues with World of Warcraft have been going on for nearly a year now.

Streaming with OBS I am consistently getting packet loss for seemingly no reason and sometimes my connection just drops altogether, the only thing that resolves this is if I restart my router or (a faster solution) is to disconnect and reconnect my Ethernet cable resulting in almost instantaneous connectivity again. Obviously this isn't ideal and I'm losing income because of this issue.

Consistently every 20-45 minutes whilst playing World of Warcraft (whether the classic version or not) I get disconnected. The only thing I have found to help is if I use a VPN connection, as soon as I am connected via a VPN connection to World of Warcraft, my issue is entirely resolved however this is not ideal because sometimes it can result in some form of latency, also I feel I should not have to pay for a VPN service in order to use my connection how it should work anyway without one.

I have an Ethernet cable connected from my Super Hub 2ac box directly to my desktop PC, this desktop and my phone are the only things that are connected to the network. I have tried multiple Cat5 & 6 cables and have ensured the coax is fitted securely.

In the past I have been asked to provide my upstream and downstream values for my superhub, I have also been asked to provide a WinMTR from the Blizzard World of Warcraft servers. Normally this gets a reply for me to speak with Blizzard about my issue however they just send me back to VM. 

WinMTR Without VPN

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 21 | 21 | 0 | 1 | 2 | 1 |
| 10.197.68.1 - 0 | 21 | 21 | 8 | 12 | 20 | 16 |
|nott-core-2a-xe-922-0.network.virginmedia.net - 0 | 21 | 21 | 10 | 15 | 24 | 15 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 0 | 21 | 21 | 19 | 23 | 37 | 24 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri2-ae-5-0.aorta.net - 0 | 21 | 21 | 19 | 23 | 40 | 27 |
| 213.46.175.254 - 0 | 21 | 21 | 20 | 26 | 67 | 25 |
| ae1-br01-eqld5.as57976.net - 6 | 17 | 16 | 0 | 32 | 71 | 26 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 137.221.78.89 - 0 | 21 | 21 | 25 | 34 | 122 | 35 |
| 137.221.66.47 - 6 | 17 | 16 | 0 | 28 | 38 | 28 |
| 185.60.112.157 - 6 | 17 | 16 | 0 | 26 | 30 | 26 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 21 | 21 | 0 | 1 | 2 | 1 |
| 10.197.68.1 - 0 | 21 | 21 | 8 | 13 | 24 | 14 |
|nott-core-2a-xe-203-0.network.virginmedia.net - 0 | 21 | 21 | 9 | 16 | 58 | 16 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 0 | 21 | 21 | 19 | 23 | 42 | 21 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri1-ae-2-0.aorta.net - 0 | 21 | 21 | 19 | 24 | 34 | 20 |
| 213.46.175.254 - 0 | 21 | 21 | 22 | 33 | 105 | 26 |
| ae1-br01-eqld5.as57976.net - 16 | 13 | 11 | 0 | 31 | 67 | 26 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 137.221.78.85 - 6 | 17 | 16 | 0 | 30 | 74 | 27 |
| 185.60.112.158 - 6 | 17 | 16 | 0 | 27 | 37 | 28 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| routerlogin.net - 0 | 25 | 25 | 0 | 0 | 2 | 1 |
| 10.197.68.1 - 5 | 21 | 20 | 8 | 13 | 21 | 11 |
|nott-core-2a-xe-924-0.network.virginmedia.net - 0 | 25 | 25 | 9 | 15 | 23 | 17 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|86.85-254-62.static.virginmediabusiness.co.uk - 12 | 17 | 15 | 18 | 22 | 29 | 23 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| uk-lon03a-ri2-ae-5-0.aorta.net - 17 | 12 | 10 | 22 | 27 | 39 | 26 |
| 213.46.175.254 - 0 | 25 | 25 | 21 | 27 | 57 | 25 |
| ae1-br01-eqld5.as57976.net - 5 | 21 | 20 | 0 | 30 | 68 | 28 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| 137.221.78.85 - 17 | 12 | 10 | 22 | 33 | 88 | 29 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

WinMTR WITH VPN

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.8.0.1 - 0 | 57 | 57 | 18 | 21 | 29 | 24 |
| 185.169.255.1 - 0 | 57 | 57 | 20 | 38 | 396 | 23 |
| 5.253.114.173 - 0 | 57 | 57 | 19 | 25 | 50 | 27 |
| 94.154.157.44 - 3 | 48 | 47 | 18 | 24 | 82 | 21 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| clouvider-ic-337427-ldn-b1.c.telia.net - 0 | 57 | 57 | 18 | 22 | 30 | 22 |
| ldn-b1-link.telia.net - 2 | 52 | 51 | 19 | 66 | 177 | 164 |
| ldn-bb4-link.telia.net - 0 | 57 | 57 | 25 | 29 | 43 | 28 |
| adm-bb4-link.telia.net - 0 | 57 | 57 | 24 | 27 | 36 | 29 |
| adm-b10-link.telia.net - 0 | 57 | 57 | 25 | 29 | 39 | 36 |
| blizzard-ic-348623-adm-b2.c.telia.net - 2 | 53 | 52 | 24 | 31 | 74 | 33 |
| ae1-br01-eqam1.as57976.net - 0 | 57 | 57 | 23 | 33 | 168 | 31 |
| 137.221.78.79 - 0 | 57 | 57 | 24 | 29 | 89 | 30 |
| 185.60.112.157 - 3 | 48 | 47 | 23 | 27 | 35 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.8.0.1 - 0 | 35 | 35 | 18 | 22 | 35 | 27 |
| 185.169.255.1 - 0 | 30 | 30 | 19 | 29 | 103 | 24 |
| 5.253.114.173 - 0 | 35 | 35 | 20 | 27 | 91 | 31 |
| 94.154.157.44 - 4 | 31 | 30 | 0 | 23 | 64 | 25 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| clouvider-ic-337427-ldn-b1.c.telia.net - 0 | 35 | 35 | 19 | 24 | 41 | 35 |
| ldn-b1-link.telia.net - 0 | 30 | 30 | 19 | 33 | 71 | 35 |
| ldn-bb3-link.telia.net - 4 | 31 | 30 | 26 | 31 | 48 | 41 |
| adm-bb3-link.telia.net - 0 | 35 | 35 | 29 | 33 | 46 | 45 |
| adm-b10-link.telia.net - 0 | 35 | 35 | 29 | 52 | 136 | 136 |
| blizzard-ic-348623-adm-b2.c.telia.net - 0 | 35 | 35 | 28 | 36 | 77 | 77 |
| ae1-br02-eqam1.as57976.net - 0 | 35 | 35 | 38 | 175 | 1236 | 74 |
| 137.221.78.87 - 0 | 35 | 35 | 27 | 36 | 110 | 42 |
| 137.221.66.45 - 0 | 35 | 35 | 27 | 33 | 46 | 44 |
| 185.60.112.158 - 0 | 35 | 35 | 26 | 33 | 46 | 45 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.8.0.1 - 0 | 36 | 36 | 18 | 25 | 37 | 28 |
| 185.169.255.1 - 4 | 32 | 31 | 19 | 28 | 50 | 29 |
| 5.253.114.173 - 0 | 36 | 36 | 20 | 30 | 82 | 28 |
| 94.154.157.44 - 0 | 36 | 36 | 19 | 28 | 81 | 28 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| clouvider-ic-337427-ldn-b1.c.telia.net - 4 | 32 | 31 | 18 | 31 | 54 | 37 |
| ldn-b1-link.telia.net - 4 | 32 | 31 | 20 | 37 | 100 | 81 |
| ldn-bb3-link.telia.net - 0 | 36 | 36 | 27 | 38 | 58 | 44 |
| adm-bb3-link.telia.net - 0 | 36 | 36 | 29 | 38 | 56 | 41 |
| adm-b10-link.telia.net - 0 | 36 | 36 | 28 | 38 | 57 | 43 |
| blizzard-ic-348623-adm-b2.c.telia.net - 4 | 32 | 31 | 28 | 41 | 93 | 46 |
| ae1-br01-eqam1.as57976.net - 0 | 36 | 36 | 26 | 42 | 113 | 40 |
| 137.221.78.81 - 0 | 32 | 32 | 27 | 39 | 100 | 50 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID2117181920222324
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.695.915.815.915.745.815.756.02
RxMER (dB)38.2637.9437.9437.9439.4038.9838.9838.61
Pre RS Errors1883465410731135104410339661001
Post RS Errors283942894103710401023964999

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID4321
Frequency (Hz)25800000326000003940000046200000
Ranging StatusSuccessSuccessContinueSuccess
Modulation64QAM64QAM32QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)45.5045.5045.5045.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

Anyone?

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

Which router do you have? If it's the hub 2 then you may be due a upgrade. 

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

Yes I have the super hub 2ac

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

Yeah, nah doesn't work for me, plus I've heard nothing but bad things about those routers because of the architecture right?

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

They are certainly not the best, but worth trying if you are having problems. 

You do appear to have some errors on your line, customer services normally seem to prefer to fix this by throwing a new router as you first and if that doesn't work then sending an engineer out. 

I assume you are on a fairly low speed plan considering your hub only has 8 down stream channels (compared to the 24 of the hub 3) 

 

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

Well hopefully someone from virgin will pick up this thread soon. I'm on the M200 package.

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

Hi Xyraine, thanks for the message and we are sorry to hear that you are having issues with the broadband connection. We will send you a private message to get some details from you ^Chris

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Re: Internet dropping and packet loss - WoW Classic and OBS streaming

I sent you a private message a week ago, I have yet to have a reply.

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