Hi, I'm back for another post, I made this post a while back post . I wanted to leave an update for people on that post but i though since I'm still having problems I'll make a new post cause this is really a thought excerize.
Context. we have had virgin for 10 years and ethernet was good overall, wifi not so much but that's cause big house thicc walls. in march april we changed to the business line in hopes it would solve the whole thing.
Understanding this is probably the solution to the whole thing.
I was just about to send this message to the team that's helping me out with this.
Why I also think replacing the modem and the wire isn’t the solution.
The modem is new already. We have had a modem change multiples time on residential, those never solved the issue. A new wire was also installed a year ago. Unless that was improperly done, then is it worth that. Best to be safe then sorry at this point and continue with the plan.
I’m just not fully following it.
So what we need to understand.
With out fail. Every night after 1-2am the internet cools down and I’m able to game, stream my desktop ect, and I don’t see many issues with streaming videos. I also am subscribed to a virgin uk website that with my permission can track my internet and it give me data in a graph here is Thursday to Friday morning

The spikes are perfectly accurate and displaying when I’m having issues. I had 2 instances when i was just talking with my friends on Discord before 2am one brought me to 800+ ping from a normal 39 and another to 300 ping all disappeared in no more than 2 minutes.
Then at 2:15am I played a game, and I had no issues, like there’s no problem at all.
So, something is without fail spiking the internet during the day every day, and I have 2 months of this data exactly as you can see above. I’m going to start posting to internet forms to see what others can say about this. I would be interested in following along with the current plan of going back to residential but will that just bring back another problem we had that the business line fixed.
I decided to hold off sending it cause I'm very bad at wording of emails. I'm very passive agressive but i don't mean to be.
here's the current live Thinkbroadband
https://www.thinkbroadband.com/broadband/monitoring/quality/share/379f93622f67d3778c7aee6bc0b181bc4b508c86
I'll just pick random dates and screenshot and share them here for you to see the trend.












Also a meme video of my issue
https://www.youtube.com/watch?v=Ud9D3P1sqe0