@65vdubbugI left VM a little over a month ago due to the connection dropping, i signed back up yesterday. We are in Day 1 of the contract being live again and its been down 4 times, both my wife and i work from home and any support would be helpful.
Whilst the issue is clearly an upstream noise issue that is in theory an easy fix for a good field technician, if you left because of persistent connection problems that VM presumably couldn't resolve, then surely there's no reason to expect matters to be different if you sign up again? It'll be the same technology, same coax cables, same network architecture. All that's changed is presumably a different hub, and despite some customers' view to the contrary the hubs are rarely the root cause of persistent connection drops.
I'm not being critical here, I'm just making the observation that you've got 14 days cooling off period to reconsider whether fast but unreliable broadband with poor support is really the right deal for you. I've been with VM and predecessors for over quarter of a century, and touch wood I've had an acceptably reliable connection (admittedly tolerating the frailties of VM's DOCSIS technology), but there are a few VM customers who never see acceptable reliability no matter how many times they try and get problems fixed.
How lucky are you feeling, and are you ready to return to an 18 month lock in and the experience that caused you to cancel?
I tried to use the support lines to log these issues in the past, i then gave up and then closed the contract, mind you the cost had gone up also at that point.
I never knew there was a forum where I could give evidence and document this in such a way, without being fobbed off that VM will review and call me if they find anything.
But you are bang on the money, I'm watching the 14days and without hesitation, I will wrap it up if need be, the price is far lower than before also, so nothing lost at this point. Thanks for the post, I agree it's a bit of a leap, but who knows, they may come good.