Hi Hayley,
Thank you for the response.
I would like to further add that after 4 hours of phone calls on Sunday, three abroad and one local. Nothing has been resolved. I know that Virgin outsource potential individual problems for a fee, which I found borderline outrageous as the fault has only appeared since joining Virgin Media. As I mentioned on the phone, I am now being charged for support over a product (Which I already pay for) and this is causing me further additional costs. It's a shocking method to solving problems which leads me to question how often this happens. I am happy for anyone to look into the call history on Sunday and see that during 4 calls -
24 minutes - disconnected.
23 minutes - disconnected during transfer
1 hour and 32 minutes Over an hour on hold whilst they checked my system - Ended up being disconnected
Finally, the most useful person, who then sold me the support team after arguing with me about it being my personal fault rather than virgin media 22 minutes
If anyone can provide some clarity on the above, or would like to send me a feedback survey, with a potential phone call that would be great.
I appreciate the booking and look forward to the support.