Hi,
Sorry for any issues you have experienced with speed and our phone lines.
Given current times, the speed may be down to the shear demand all day every day that is now present.
Additionally there has been issues with the Virgin Telephone systems too on yes exactly the 40 minute mark.
We do have a line you can text on 07533051809 (just include your Name, Account Number, Area Reference and Address), but responses may be delayed due to low staff and high demand.
However, if you would like to PM me your Account Number and Area Reference I'll look into the issue for you.
I know how annoying it can be, especially when playing like CSGO Comp.
Thanks,
If I've helped in any way, please give me Kudos and mark my response as a helpful answer!
Fancy £50 off your bill? Ask me how and you might just get it!
I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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