This is the third time I come to the forum, sadly about the same issue.
Several months ago I had an engineer come to fix the original installation to fix connection drops. Indeed, cables were installed poorly (sharp curves) and this has fixed most severe issues.
However, since February I am experiencing packet losses that continue throughout the day and night and some are causing complete disconnect for several minutes. There are also instances of DNS servers being unreachable (Spotify stream music, Youtube plays videos, IP addresses ping but cannot visit any website) at least once a week, regardless whether I use my router's default DNS (I am using Asus RT-AC53) or Cloudflare's DNS addresses.
All these add up to me often reaching out to use USB tethering off my phone's 5G several times a week recently, which is naturally subpar.
Supporting material: Some very recent BQMs (similar small bursts of packet loss every day):
Hi Vanitas, thanks for the message and sorry to hear that you are having issues with the service and this is not the experience which we want you to have with us. I have checked the system and cannot see any issues with the service at the moment. Can you confirm if you are still having issues with the service? Chris