Virgin Media Community

[MagResPolarBear]

Hi everyone,

I'm having issues with my connection dropping out a few times per day. Between working from home in the day and gaming in the evening, it's becoming pretty inconvenient. Any suggestions?

These are the sorts of warnings I'm getting:

07/04/2020 21:03:55 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 20:51:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 20:43:13 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	6.1	37	256 qam	1
2	147000000	5.9	37	256 qam	2
3	155000000	5.5	37	256 qam	3
4	163000000	5.1	37	256 qam	4
5	171000000	4.9	37	256 qam	5
6	179000000	4.5	38	256 qam	6
7	187000000	4	37	256 qam	7
8	195000000	3.4	37	256 qam	8
9	203000000	2.7	37	256 qam	9
10	211000000	2.4	37	256 qam	10
11	219000000	2	37	256 qam	11
12	227000000	1.7	37	256 qam	12
13	235000000	1.4	37	256 qam	13
14	243000000	0.7	37	256 qam	14
15	251000000	0.4	37	256 qam	15
16	259000000	0.2	37	256 qam	16
17	267000000	1	37	256 qam	17
18	275000000	1.7	37	256 qam	18
19	283000000	2.2	37	256 qam	19
20	291000000	2.5	37	256 qam	20
21	299000000	2.7	37	256 qam	21
22	307000000	2.7	38	256 qam	22
23	315000000	2.5	37	256 qam	23
24	323000000	2.4	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	3870700	2219297
2	Locked	37.6	1900369	188191
3	Locked	37.3	211537	7324
4	Locked	37.6	196227	11642
5	Locked	37.3	116540	4875
6	Locked	38.6	116970	3337
7	Locked	37.6	200582	8141
8	Locked	37.3	274158	22430
9	Locked	37.3	257858	20977
10	Locked	37.3	151421	3417
11	Locked	37.3	164159	3484
12	Locked	37.3	279859	15739
13	Locked	37.6	309217	19313
14	Locked	37.3	176687	4742
15	Locked	37.3	95944	1258
16	Locked	37.3	94534	1398
17	Locked	37.3	123113	2540
18	Locked	37.6	161190	5349
19	Locked	37.6	137672	2563
20	Locked	37.6	95418	585
21	Locked	37.6	85580	1023
22	Locked	38.6	100352	2969
23	Locked	37.3	158434	6346
24	Locked	37.6	186459	9802

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	4.925	5120	64 qam	2
2	46200000	5.1	5120	64 qam	1
3	32600000	4.75	5120	64 qam	3
4	25800000	4.575	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Liam_P1 · Accepted solution]

it looks like your upstream is at its limit, you could check and make sure all the connections are nice and tight, feel free to drop me a message and i can look into this for you

[MagResPolarBear]

When you say "tight connections", do you mean the cable at the back of the modem? 'cause I've just checked, and there definitely was some play there. I've tightened it up now. I'll feel really foolish if that turns out to be the problem, but it beats having a crappy internet connection  😄