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Intermittent outages

Hi everyone,

I'm having issues with my connection dropping out a few times per day. Between working from home in the day and gaming in the evening, it's becoming pretty inconvenient. Any suggestions?

These are the sorts of warnings I'm getting:

07/04/2020 21:03:55 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 20:51:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
07/04/2020 20:43:13 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000006.137256 qam1
21470000005.937256 qam2
31550000005.537256 qam3
41630000005.137256 qam4
51710000004.937256 qam5
61790000004.538256 qam6
7187000000437256 qam7
81950000003.437256 qam8
92030000002.737256 qam9
102110000002.437256 qam10
11219000000237256 qam11
122270000001.737256 qam12
132350000001.437256 qam13
142430000000.737256 qam14
152510000000.437256 qam15
162590000000.237256 qam16
17267000000137256 qam17
182750000001.737256 qam18
192830000002.237256 qam19
202910000002.537256 qam20
212990000002.737256 qam21
223070000002.738256 qam22
233150000002.537256 qam23
243230000002.437256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.638707002219297
2Locked37.61900369188191
3Locked37.32115377324
4Locked37.619622711642
5Locked37.31165404875
6Locked38.61169703337
7Locked37.62005828141
8Locked37.327415822430
9Locked37.325785820977
10Locked37.31514213417
11Locked37.31641593484
12Locked37.327985915739
13Locked37.630921719313
14Locked37.31766874742
15Locked37.3959441258
16Locked37.3945341398
17Locked37.31231132540
18Locked37.61611905349
19Locked37.61376722563
20Locked37.695418585
21Locked37.6855801023
22Locked38.61003522969
23Locked37.31584346346
24Locked37.61864599802

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.925512064 qam2
2462000005.1512064 qam1
3326000004.75512064 qam3
4258000004.575512064 qam4


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Re: Intermittent outages

it looks like your upstream is at its limit, you could check and make sure all the connections are nice and tight, feel free to drop me a message and i can look into this for you

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Intermittent outages

When you say "tight connections", do you mean the cable at the back of the modem? 'cause I've just checked, and there definitely was some play there. I've tightened it up now. I'll feel really foolish if that turns out to be the problem, but it beats having a crappy internet connection  😄

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