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Intermittent disconnections lasts 40-120 seconds multiple times a day

i keep getting disconnected from games & discord multiple times a day, it wouldnt be an issues but its always in the middle of a game and makes it impossible to play anything. The thing with discord is i can still hear the people im talking to but they cant hear me when it drops out. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/abba713c3dde5c43446647238f42278474109596

Ive spoke to support and they told me to wait it out but im getting more and more frustrated with this as im paying for a service i cant use. 

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Re: Intermittent disconnections lasts 40-120 seconds multiple times a day

Hi RoseSean,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to see you've been having some trouble with the connection.

 

How have things been since your post on Monday?

 

Can you confirm if you're gaming on a wired or wireless connection?

 

Alex_Rm

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