I would like for someone to help me with a issue im having with my connection for the past week. It seems im having high packet loss which is making it very difficult for the kids to play their games. They have told me the connection loss intermittent throughout the day and only lasts for a few seconds before returning to normal.
I have been having the same issue for the past 3 weeks , with no actual resolution from virgin media , always the same responses like check your equipment , restart you hub , I believe it’s their infrastructure that is letting the paying customers down
@chazz38 Your connection is very poor - that BQM chart shouldn't have any of that red fringe across the top.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. All we need is the contents of the three titled Downstream, Upstream, Network log, and you'll need to copy and paste as text, not screenshots.
Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
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