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Intermittent connection - No Ranging Response received - T3 time-out

The VM router keeps timing out to upstream infrastructure.

Modem Info:

Cable Modem EuroDOCSIS 3.0 Compliant
Serial Number *****
Boot Code Version PSPU-Boot 1.0.20.1391
Software Version V2.01.15
Hardware Version 1.03
CA Key Installed

The below is being seen every few minutes (I have already tried power cycling the vm router - waited a few mins before powering on again) via 192.168.100.1/cgi-bin/VmRouterStatusEvLogCfgCgi 

25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out
25/05/2020 09:47:27 GMT25/05/2020 09:47:27 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

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Message 2 of 2
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Re: Intermittent connection - No Ranging Response received - T3 time-out

Hi Ventail,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issues you're having. I have taken a look at your account and cannot see anything showing. 

 

Are you still having issues with this?

 

^Martin

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