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Message 1 of 14
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Intermittent WiFi

Hello, can someone please explain why when I do a speed test I get 100mbs with around a 10 ping but when I'm I game I get like 50 ping and soooo much packet loss 

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Wise owl
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Message 2 of 14
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Re: Intermittent WiFi

What devices are you using for these two tests?

What results do you get with wired devices rather than WiFi?

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Alessandro Volta
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Message 3 of 14
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Re: Intermittent WiFi

Depends on your connectivity to the game server.

Which game is it?


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Forum Team
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Message 4 of 14
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Re: Intermittent WiFi

Hi Nikoy, 

 

Thanks for posting and welcome to the community. I am sorry for the broadband issues. I have ran a check on the system today and there is a congestion issue causing the WiFi issues. F007945664 is your reference number. The estimated fix date is the 10th June 2020.

 

Kind regards,

John_GS
Forum Team

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Message 5 of 14
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Re: Intermittent WiFi

A ps4 and a pc 

On the ps4 I get 70 but sometimes it drops to 30 on WiFi 100 but sometimes drops on wired 

On pc I get 50 wireless 110 wired

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Message 6 of 14
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Re: Intermittent WiFi

Is it supposed to affect ethernet too? 

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Message 7 of 14
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Re: Intermittent WiFi

It looks like the known area fault has since been resolved.

 

Let us know if you're still experiencing any issues.

 

Thank you, Emily.

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Message 8 of 14
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Re: Intermittent WiFi

Everything has miraculously fixed 

Thanks 

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Re: Intermittent WiFi

That's great to hear!

 

If you need any further assistance please don't hesitate to get back in touch with us 🙂

 

Thanks, Emily.

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Message 10 of 14
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Re: Intermittent WiFi

The Internet was good for the last 5 days but 40 mins ago it stopped 

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