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Intermittent Lag

Hi,

I have the gamer package so I get around 350mb down and 30mb up. The connection is used for work so media files are synced with applications such as Drive and Drop Box. 

Recently the connection to any online game is terrible. Pings cause games to be disconnected as a result. 

I've turned off all devices and tested to isolate the issue but no change. 

I think the enclosed screenshot of stats helps. 

Many thanks

Screenshot 2020-06-11 at 15.02.12.png

 

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Re: Intermittent Lag

For whatever reason images aren't uploading. Tried smaller sized file. jpeg and png. 

 

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Re: Intermittent Lag

Seems the image kicked in. 

Tested for packet loss. These are the results. 

Tested games are Battlefront 2, Battlefield 5, CODWW2 on PC and PS4. All having the same juddering issue throughout with pings swinging from 42 to 300. 

Ran a BB speed checker and looks fine, though it usually pulls in around 350/32. 

Screenshot 2020-06-12 at 21.56.54.png

 

Screenshot 2020-06-12 at 21.52.36.png

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Alessandro Volta
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Re: Intermittent Lag

Setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality

---------------------------------------------------------------
BQM, Test for outgoing ports and SSL/L2TP VPN test
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Re: Intermittent Lag

Thanks for the link. I used that for the first result and posted a graph. 

Here is the 2nd test and results.

Screenshot 2020-06-13 at 09.27.30.png

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Re: Intermittent Lag

Hi Retox,

Thanks for using the forums to get this issue looked into, I was made aware by the Twitter team that you needed some help 🙂

I've had a quick look into your services and straight away I could see there is a high utilization issue in your area, it has a fix date of 19th June 2020, but due to the nature of faults this may change. 

Our engineers will be working hard to get this sorted for you, but please keep us updated on how your service goes over the next few days, especially after the 19th June.

Hope this helps explain things for you.

Thanks,

Megan_L

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Re: Intermittent Lag

Hi Megan,

Many thanks for your reply, this helps a great deal as the tests I ran showed the line to be at fault and not software, which others had suggested. 

I will update this thread as things progress.

R

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Re: Intermittent Lag

You're welcome Retox 🙂

We'll be here for you whenever you need us! 

Megan_L

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