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MichaelColley
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Intermittent Lag Spike & Packet Loss

Hello

I have recently been getting packet loss and lag spikes when playing online games/watching videos.

This started around a week ago when my internet suddenly went down and ever since I have been unable to play a single online game as I keep getting connection interrupted/severe lag spikes.

I have gone through all the usual fault fixes e.g. reset router, disconnect all devices, run speed tests etc but nothing seems to have worked. I have been trying to get hold of VM over the phone but customer service isn't their strongest point. 

Any ideas what this could be? speed has no irregularities apart from the odd disconnect here and there. 

Thanks in advance.

Regards
Michael 

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