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Incredibly high ping in World of Warcraft and League of Legends

Hiya, I know this is a common issue so i'll keep it short, everyone will likely already know of the issue im experiencing.

My resting ping in World of Warcraft is normally in the 40's but as time of typing now it is spiking around the 200 mark.

My resting ping in League of Legends is usually 32, but like WoW, it is spiking up to 160+ the majority of games.

 

The quality of this connection is indefensible. If you have anything you would like me to post here let me know if anything will help diagnose the issue, although I expect everyone will already know what it is and a fix for it is incredibly unlikely. 

 

Dudley area

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Re: Incredibly high ping in World of Warcraft and League of Legends

My BQM 

Not sure if this will be useful, but posting just incase.

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Re: Incredibly high ping in World of Warcraft and League of Legends

And my network log   

Time Priority Description

08/11/2020 07:22:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 18:29:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 16:35:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 13:45:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 13:33:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 07:43:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 07:43:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 10:14:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 19:43:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 19:43:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 04:53:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 07:43:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2020 07:43:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:53:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 19:43:11noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 19:43:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 07:33:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 17:34:28Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 11:22:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 07:43:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 4 of 10
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Re: Incredibly high ping in World of Warcraft and League of Legends

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000004.438256 qam9
2139000000637256 qam1
31470000005.637256 qam2
4155000000537256 qam3
51630000004.837256 qam4
61710000004.837256 qam5
71790000004.437256 qam6
81870000004.337256 qam7
91950000004.337256 qam8
102110000004.437256 qam10
112190000004.538256 qam11
122270000004.538256 qam12
132350000004.137256 qam13
142430000003.737256 qam14
152510000003.937256 qam15
162590000004.937256 qam16
172670000005.137256 qam17
182750000005.137256 qam18
192830000005.537256 qam19
202910000005.437256 qam20
212990000005.937256 qam21
223070000005.838256 qam22
23315000000638256 qam23
243230000005.837256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.670
2Locked37.360
3Locked37.380
4Locked37.360
5Locked37.680
6Locked37.660
7Locked37.650
8Locked37.670
9Locked37.6110
10Locked37.670
11Locked38.670
12Locked38.670
13Locked37.6120
14Locked37.6100
15Locked37.680
16Locked37.640
17Locked37.680
18Locked37.6130
19Locked37.360
20Locked37.680
21Locked37.690
22Locked38.6110
23Locked38.6100
24Locked37.670

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620006148.8512064 qam3
23260009047.3512064 qam5
33940004148.8512064 qam4
45370007848.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 5 of 10
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Re: Incredibly high ping in World of Warcraft and League of Legends

Bumping

 

Finally got help via twitter, I'm in area 4 and we apparently have a fix coming tomorrow at noon. I'm hopeful, internets been better some days than others. Almost consistently terrible on evenings though. Praying that tomorrow bears fruit.

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Message 6 of 10
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Re: Incredibly high ping in World of Warcraft and League of Legends

Bump, fix delayed 24 hours 😞

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Re: Incredibly high ping in World of Warcraft and League of Legends

Delayed again until tomorrow, not looking too hopeful. The only correspondence I've got from Virgin during this time is that I managed to get in touch with someone on Twitter. It really is crazy that I wouldn't be surprised if this just keeps getting bumped further and further down the line. Some evenings are worse than others, the entire weekend was pretty miserable. Keen to get a more solid answer or a resolution soon before the Black Friday deals expire from other ISPs.

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Message 8 of 10
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Re: Incredibly high ping in World of Warcraft and League of Legends

Bump, been delayed and bumped to the next day every day so far. 

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Message 9 of 10
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Re: Incredibly high ping in World of Warcraft and League of Legends

Bumping doesn't help.

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Message 10 of 10
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Re: Incredibly high ping in World of Warcraft and League of Legends

I think you knew a week ago what the issue was likely to be when you made the original post, didn't you?

It's not going to be fixed anytime soon, neither will you get a firm commitment from VM as to when it will be. My advice would be to start looking for alternative ISPs now.