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wiggydave10
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Inconsistent service and packet loss

Hi,

For the past 5/6 months I've had issues with my connection dropping out and packet loss in games, or streaming. I was told it was a capacity issue which got upgraded end of November but there is no difference.

Playing games it comes up with packet loss symbols and suddenly jump around, or if I'm streaming it's very stable and then suddenly drops to like 1mbps (if that), before resuming within a few seconds. It's incredibly frustrating and just want a stable connection.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7721b039f9a10e3255a75371cda7d7784c...

 Can you please help me sort this issue. I'm getting really fed up of it!!

Regards,
wiggydave10

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wiggydave10
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Re: Inconsistent service and packet loss

Ping results:

wiggydave10_0-1609689310453.png
wiggydave10_1-1609689323650.png
wiggydave10_2-1609689337577.png

 

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Gareth_L
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Re: Inconsistent service and packet loss

Hello wiggydave10

Sorry you have had to get back in touch on here 

How are things looking now

I have checked a few things from her and we have no local issues that may be causing packet loss 

Gareth_L

 

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wiggydave10
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Re: Inconsistent service and packet loss

Hi Gareth,

Yes the issues still happen. As you can see last night (8pm - 10pm), and this morning (6am - 8am) high latency and dropped packets.

Is there anything further you can check. Do you need my router downstream/upstream?

I have restarted the router a couple of times but it hasn't worked.

Regards,
wiggydave10

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Gareth_L
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Re: Inconsistent service and packet loss

Hello wiggydave10

The first thing I did check was the both upstream and downstream levels and they are just in spec 

So what I would like to do is book an engineer 

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

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wiggydave10
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Re: Inconsistent service and packet loss

Hi Gareth,

Thanks for your help. I will keep you updated! 

Regards,
Matthew

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Gareth_L
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Re: Inconsistent service and packet loss

Look forward to the update wiggydave10

Gareth_L

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