Ii think i need an engineer (loads of timeouts)

[Harry_C]

VM did work in my area last week and it looks like they added a 3.1 upstream channel to fix utilisation issues. Was working well btu today something seems to have gone very wrong. 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	7.599998	37.636276	QAM256	1
2	146750000	7.199997	37.355988	QAM256	2
3	154750000	7.199997	37.636276	QAM256	3
4	162750000	6.699997	37.355988	QAM256	4
5	170750000	6.199997	37.355988	QAM256	5
6	178750000	6.000000	37.355988	QAM256	6
7	186750000	5.800003	37.355988	QAM256	7
8	194750000	5.400002	37.636276	QAM256	8
9	202750000	5.300003	37.355988	QAM256	9
10	210750000	5.300003	37.355988	QAM256	10
11	218750000	5.300003	37.355988	QAM256	11
12	226750000	5.300003	37.636276	QAM256	12
13	234750000	5.099998	37.636276	QAM256	13
14	242750000	5.199997	37.636276	QAM256	14
15	250750000	5.099998	37.636276	QAM256	15
16	258750000	4.699997	37.355988	QAM256	16
17	266750000	4.599998	37.355988	QAM256	17
18	274750000	4.800003	37.636276	QAM256	18
19	282750000	4.599998	37.355988	QAM256	19
20	290750000	4.000000	37.355988	QAM256	20
21	298750000	3.799999	37.355988	QAM256	21
22	306750000	3.700001	37.355988	QAM256	22
23	314750000	3.400002	36.844463	QAM256	23
24	322750000	3.099998	36.609653	QAM256	24
25	330750000	2.900002	37.092701	QAM256	25
26	338750000	3.200001	37.355988	QAM256	26
27	346750000	3.799999	37.355988	QAM256	27
28	354750000	3.900002	37.636276	QAM256	28
29	362750000	3.400002	37.355988	QAM256	29
30	370750000	3.299999	37.355988	QAM256	30
31	378750000	3.099998	37.355988	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.636276	2333	535
2	Locked	37.355988	2412	579
3	Locked	37.636276	2521	625
4	Locked	37.355988	2588	664
5	Locked	37.355988	2692	729
6	Locked	37.355988	2640	847
7	Locked	37.355988	2750	845
8	Locked	37.636276	2358	1437
9	Locked	37.355988	2356	1731
10	Locked	37.355988	2486	8297
11	Locked	37.355988	2660	7792
12	Locked	37.636276	2485	1099
13	Locked	37.636276	2610	8411
14	Locked	37.636276	2078	8994
15	Locked	37.636276	2435	8799
16	Locked	37.355988	2655	8971
17	Locked	37.355988	2655	7999
18	Locked	37.636276	2588	8102
19	Locked	37.355988	2687	8063
20	Locked	37.355988	2415	8630
21	Locked	37.355988	2501	9308
22	Locked	37.355988	2468	8323
23	Locked	36.844463	2070	9652
24	Locked	36.609653	1976	9839
25	Locked	37.092701	1920	8976
26	Locked	37.355988	2173	9112
27	Locked	37.355988	2306	2636
28	Locked	37.636276	2321	2520
29	Locked	37.355988	2387	9342
30	Locked	37.355988	2276	8471
31	Locked	37.355988	2116	8796

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

3.3

14788

0

[Harry_C]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	43.020599	5120 KSym/sec	64QAM	3
2	23600000	41.020599	5120 KSym/sec	64QAM	5
3	30100000	42.020599	5120 KSym/sec	64QAM	4
4	43100000	44.020599	5120 KSym/sec	64QAM	2
5	49600000	44.270599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	1	111	0
2	US_TYPE_STDMA	0	1	98	0
3	US_TYPE_STDMA	0	1	211	0
4	US_TYPE_STDMA	0	1	74	0
5	US_TYPE_STDMA	0	1	102	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

38.2

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

74

0

[Matthew_ML]

Hey Harry_C, thank you for reaching out and I am sorry to hear you are having some connection issues.

I would like to look into this and run some tests via a PM, please look out for the purple envelope. Thanks