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I need help understanding whats going on with my connection

can somone help me with thiscan somone help me with thishttps://www.thinkbroadband.com/broadband/monitoring/quality/share/7093cdcaaf7851479eb05c99021ed00e95... 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7093cdcaaf7851479eb05c99021ed00e952033b6-21-07-2020

 


i keep losing connection and getting error code when playing games. especially Destiny 2 where i get kicked constantly. i also get packet losses showing on my screen when i play fortnite as i got that setting on.

so i recently found this after seeing others posting their Think broadband graph

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Re: I need help understanding whats going on with my connection

Looks to me like you have a noisy connection and then that's exacerbating some marginal congestion issues locally (possibly at a low level that VM won't acknowledge).  The noise can usually be fixed, the over-utilisation will hopefully improve as the world returns to normality, and if the problem on your line can be fixed, the impact on you will (hopefully) be reduced.

Go into the hub's status page and post the contents of the Downstream, Upstream and Network log here (as formatted text, not an image) and we'll have a look for any obvious problems.

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Re: I need help understanding whats going on with my connection

many thanks for the response. i checked the log a few days ago and i noticed some up to four 'T4 Errors' within the log but since then its filled the log with the more recent activity
Log

21/07/202012:12:34 GMT66050310Auth Success - Web login successful.
21/07/202002:37:25 GMT68010600DHCP Renew - lease parameters tftp file-******** modified
21/07/202002:37:25 GMT68010400DHCP REBIND WARNING - Field invalid in response
21/07/202002:36:25 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202002:35:30 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202002:33:39 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202002:29:56 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202002:22:32 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202002:07:45 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202001:38:13 GMT68010100DHCP RENEW sent - No response for IPv4
21/07/202001:01:21 GMT66050310Auth Success - Web login successful.
21/07/202000:59:57 GMT90000200CSRF Detect - Expired Content Submitted ; LAN Interface
21/07/202000:39:09 GMT68010100DHCP RENEW sent - No response for IPv4
20/07/202022:41:02 GMT68010100DHCP RENEW sent - No response for IPv4
20/07/202018:44:47 GMT68010100DHCP RENEW sent - No response for IPv4
20/07/202013:32:57 GMT66050310Auth Success - Web login successful.
20/07/202011:59:08 GMT66050310Auth Success - Web login successful.
20/07/202011:46:39 GMT66050310Auth Success - Web login successful.
20/07/202010:52:17 GMT68010100DHCP RENEW sent - No response for IPv4
20/07/202001:41:07 GMT66050310Auth Success - Web login successful.



Down Stream

Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked1139000000 Hz256 QAM6.4 dBmV 37.9 dB4281279
Locked2147000000 Hz256 QAM6.3 dBmV 38.3 dB20844298
Locked3155000000 Hz256 QAM6.0 dBmV 37.9 dB948298
Locked4163000000 Hz256 QAM5.7 dBmV 37.9 dB719311
Locked5171000000 Hz256 QAM5.4 dBmV 38.3 dB337307
Locked6179000000 Hz256 QAM4.9 dBmV 38.3 dB317308
Locked7187000000 Hz256 QAM4.6 dBmV 37.9 dB324316
Locked8195000000 Hz256 QAM4.5 dBmV 37.9 dB334308


UP Stream

Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked253700000 HzATDMA41.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA40.3 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA40.3 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked160300000 HzATDMA41.8 dBmV64QAM6400000 Hz5120 Ksym/sec
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Re: I need help understanding whats going on with my connection

also a side question.

would Putting the SuperHub 2ac into modem mode and buying a new router help with any of these issues i am having?
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Re: I need help understanding whats going on with my connection

would Putting the SuperHub 2ac into modem mode and buying a new router help with any of these issues i am having?

Too early to say.  Your BQM is poor, but the router generally has zip effect on that.  Your SNR and power levels are OK, and your Network log shows no problems, but the Posr-RS error count is questionable.  Things you can try:

1) Undo and remake the connections between hub and wall box, tighten any nuts to finger tightness

2) Turn the hub off and then on (yes, like any software controlled device this often works)

3) Use the pinhole to reset the device (ditto the above).

4) Click on the button to reset the error counters, see how fast the Post-RS count rises

Separate to that see if the Hub 3 upgrade form works for you.  It is a big bit unreliable, but because of the appearance of marginal utilisation issues on your BQM it might well help.  If it doesn't work you COULD try phoning, but I'd suggest reporting back here and seeing if the forum staff can sort something out.

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