Thanks for your post on our Community Forums and I'm terribly sorry to see you've been having issues with your broadband services.
Looking into the account, it appears that you've been having an issue with High Utilisation in the area and as a result, we would need to this to clear before we can book an engineer visit.
See the details below, and please come back to us beyond the advised fix date
Description:High Utilisation - Site 020 - bmly-cmts-10.network-Cable1/0/7-upstream0-3 - Status report || You might find that these services are intermittent at the moment: Virgin Fibre, Interactive TV, Catch Up TV, TV On Demand TiVo® or V6 home menu. We are sorry for any inconvenience caused.
Status:Our engineer is on site and they're working to fix the problem
Hello. I noticed there was some maintenance last night which I'm assuming was what you were talking about. At first I thought maybe the issue was fixed but I still get huge latency spikes in games and when pinging to google for example. Here is the BQM so far (the ip changed so that's why there's dropped packets):