Over the past month or so I've noticed my internet get progressively worse and the performance whilst gaming is honestly abysmal.
I'm getting very large ping spikes during gameplay which obviously just ruins any form of online gaming. I also stream my gameplay and up until the past week have had zero issues but now I'm even getting some dropped frames which I assume is down to packet loss.
My download and upload speeds are as advertised and I can't knock them.
I've looked at other threads here with people having similar issues so I've gone ahead and got a BQM going and done some speed tests.
Just done a speed test and got 373mbs down and 27mbs up. Upload is a lower than normal but still not bad.
I am using the Virgin hub 3 as a router too and I have a wired ethernet connection to my computer via a gigabit switch.
Is there anything I can do to fix this? I've seen people post about overutilisation on the network but I've heard the Hub 3 isn't great, will putting it in modem mode and getting myself a router help with this? Any help would be really appreciated. I'll post my router status below
Hub 3 latency issues were fixed years ago. You'd get better wireless with a third party router, but that's not your main problem at the moment. Your main problem is over-utilisation, and that's suddenly become a notable problem for a lot of people, and there's nothing you can do other than hope it goes away, or get a new ISP.
Yeah I'm not worried about the wireless. It's not great but as mentioned it's not my issue with ethernet to my PC.
I thought it would be over-utilisation as I have seen your posts elsewhere. Hopefully someone from Virgin can come in and give us some clarification on this. I need my internet as I work from home and changing providers would probably leave me with no internet for a while unless I can get an overlap.
If you do decide to leave, get the new ISP in before cancelling VM. If it all goes according to plan it's a wasted month's payment to VM. If the new install is delayed or doesn't work, you just hang on with VM until it does.
As for clarification, the BQM is crystal clear that it is over-utilisation. No other fault type produces that "high latency in waking hours" profile. Even if VM give a fault reference and fix date, that's not reliable, and rather too often not worth the pixels it's displayed on. If you've not read it, this is a fine example of VM's approach to dealing with over-utilisation. And just in case you think that had a happy ending at the end of the thread, I wouldn't say so.
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I tried to call Virgin over the weekend and was on hold for over an hour before they just hung up on me. I took to Twitter to try and get some help and they asked me to restart my hub (both turning it off and on again and using the pin hole reset button - Which I had obviously already tried) and then told me to try here with the hope someone from Virgin could help.
So, can someone from Virgin please help me with this?