I am indeed still having issues, issues that have persisted since late last year. The broadband monitor results were shown in the 2nd post of this topic. They show EXTREMELY HIGH LATENCY. Let me be clear, the type of latency it shows would be unusually high for someone from the UK trying to connect to Australia, let alone connecting to EU servers. There is a fault and I really need to get to the bottom of it.
Sounds similar to my experiences with dealing with them over the phone. I've been told the technicians on this site are great and get to the bottom of the issues but if I can't get it fixed then i'm going to have to change ISP because its inexcusable to pay over £50 a month and not even be able to play a single online multiplayer game.
Why can't they just pin something to the top of the 'Gaming Support' thread? It would clearly be an efficient method to keep all the users who require low latency and low packet loss to be at least informed that there are possible issues and they are aware of it, even if in the current situation VM is unable to resolve many of these issues currently...?