Virgin Media Community

[gash_uk]

So I have the hub4 and 1gb speed, I have ran a speed test using the virgin media samknows site. My ps4 is only getting 135mb I'm using wired connection. Anyone got any ideas 

[jb66]

PS4s can't do reliable tests

[gash_uk]

Ok so call of duty cold war I'm only getting 2.3mb can they obtain accurate speeds when you check on the network options in game, just seems strange that's all and thanks for the reply, much appreciated 

[Richw1982]

What are you getting on a laptop, hardwired using RealSpeed - SamKnows

[gash_uk]

Tried a few Samknows speed test on laptop and its only showing 105-115

[gash_uk]

I also Don a wifi speed test and that is coming back as 30mbps

[Zach_R]

Hi @gash_uk,

Thank you for your posts. I'm very sorry to hear you've been having some connection speed issues recently.

Are things any better for you today? Can you run a wired Speed Test on a laptop or desktop PC and then share the results with us here?

Thanks,
 

[gash_uk]

Results for wired connection to laptop is 98mbps, WiFi connection is 28mbps

It's like there is something blocking the signal from the hub4 to my devices or even like having a cap put on devices 

[Zach_R · Accepted solution]

Hi @gash_uk,

Thank you for the prompt response on this.

Can you confirm what diagnostics and troubleshooting you've done thus far in an effort to remedy this? This is to ensure that nothing is repeated where possible, but also that nothing is missed.

Thanks,
 

[gash_uk]

I have used both samknows real speed test as was told to use that by virgin I have also used speed test.net, I also have had an engineer out to house who check all connections and devices in my house to make sure they are capable of receiving the guaranteed speed, he found nothing wrong with hub4 and as I mentioned the speed to hub4 is 1gb, virgin media have also changed settings from their end and restarted the hub4 to see if any changes had any effect, and still nothing seems to get the signal from hub to device to what I should be getting