Hi Everyone
I'm posting this as a warning for anyone on VM 1GB connection/last ditch attempt to sort it out.
I'm having bad latency issues since last year and VM did nothing to fix this.
I had many phone calls to VM support and engineers over at my place and this issue is still not resolved.
Support on the phone doesn't know what's going on, neither did engineers so they blamed "something on my network" which is total nonsense because this issue is present with only one PC connected directly to the hub with cable.
As few people already reported on this forum my latency is spiking up badly which lags my TeamViewer sessions when I'm working, makes Netfix streams all blocky and any online gaming is
simply not possible.
This issue affects not only gaming but pretty much everything else.
To make it worse every tech support person runs a speed tests sees 980Mbps down and thinks "all good sorted" while latency issues are not addressed at all.
I've been with VM since 2011 and minus few issues I've been happy with the service but since moving to new house and getting "superfast" 1GB connection this has changed drastically.
I already signed up with TalkTalk 150Mb but installation is not due till April so unfortunately I'm stuck with VM for now.
Don't get me wrong it's a big downgrade and I would prefer to stay with VM and have 1GB but in current state this connection is like having a Ferrari with 4 flat tires, yes technically it's fast but can you use it ?
What's even more annoying is that some days it seems to be OK, for example past weekend it was OK, I was even able to play some CoD and Battlefield which is not possible normally.
Any hope of getting this fixed ?
To illustrate here are few ping runs to google (this is with only on PC connected directly to Hub4 via CAT6, and no devices on WiFi)




