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Hub connected but no internet message

Joining in
wifi connected, but no internet

‎06-01-2020 23:05 - edited ‎06-01-2020 23:06


Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst my phone is working. I have run a cable through my house and switched my PC to a wired connection and this no longer has any issues, but any wifi devices randomly drop onto connected but no internet daily and this is only fixed by resetting the wifi connection.

I have spoken to customer services but every time the operator tries a few things then pass me to a new operator and I have to start all over again asking me to reset it and try wired connections etc which is driving me crazy.I

 have used the online test and no issues where found, I have also factory reset the router but this made no difference.

Could it be my hub is faulty? 


Many thanks for reading this




Will had sent the above message and I'm having the same issues.

I've reset the fub many times but can't understand as to my hub is connected other device can connect to the WiFi and some can't, it is extremely frustrating and not exceptable especially when I pay for this service.

Tryed customer service and like those in Will's thread as mentioned above there are many how seem to be having this issue so am glad that Virgin can't say that I am imagining all this. I expect Virgin to put this right else I will be making a claim through the small courts to get Virgin to refund the money that I have payed. The issue was reported on 7.12.2022, an engineer was booked in for 8.12.2022 but no one turned up, so after wasting a complete day waiting for an engineer that did not arrive I contacted customer service and after 2 hours on the phone and passed around 7 departments I was eventually hug up by them.

Yesterday and today it's been no better and I just feel completely fed up with Virgin and embarrassed that I changed from Sky to Virgin media and all I'm asking know is cancel my subscription, refund the hard earned money that have been taken from my account and have your Hub back so that I can go back to sky

Please let me know the outcome promptly before I become mentally unstable.


Forum Team
Forum Team

Hi there @Gurnam


Thank you so much for your post and welcome to the community forums! It's great to have you here.


I am so sorry to hear that you have faced this issue with your wireless connections, can I just confirm that you also have no issues with any wired connections you have? 


Are the disconnections happening across one devices in particular or is it happening across multiple devices at once? 


Thank you.