Hub 4 - 1 GB - Latency ping issue - Please read - good info for gamers

[jamesnight77]

Jresty100, did you ever get this sorted? I'm guessing no but I can hope!

I've been having the same issue and up for renewal in Jan, but looking to leave. Its not just the congestion, if you do a traceroute its the stupid number of steps it takes to go to and from a game server that also creates problems.

[Sofia_B]

Hi @jamesnight77. 

Thanks for your post 🙂 

I'm sorry to hear you're experiencing ping issues, I appreciate this is frustrating. 

Could you please expand on this so we can best advise? Is this happening via wired and wireless connections? 

Have you set up a BQM to monitor the quality of the broadband? If not, please do so here. This will continually monitor the connection and any issues. We advise doing this for 24-28 hours in order to gather enough data. 

Let us know. 

Thanks,