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Tiesys1
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How on Earth do you gerVirgin Media to Contact you

I put in a  formal complaint over 16 weeks ago now that I couldn't find anywhere to ancel my contract.

The 22/06/2020'Karen Walker (Customer Services Director) arts to me apologetics by for the delay and saying " we will be in contact to discuss j the next few days"; I am still waiting.

Today I tried contacting CSAS shot just useless..

What am I supposed to draw attention - stop the Direct Debit???.

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dannylau
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Re: How on Earth do you gerVirgin Media to Contact you

There are two ways to cancel your contract by phone or by letter

Write to 

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tiesys1
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Re: How on Earth do you gerVirgin Media to Contact you

Hi

Thanks for responding. I have written and had the run around on the phone.

The Customer Services Director wrote to me 8 weeks after I had complained saying "we will be in touch" , but that hasn't happened.

My question still remains, "how do I cancel", which is now even harder to understand if  I have exhaustedhexhausted only two options I have been pointed at?

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Z92
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Re: How on Earth do you gerVirgin Media to Contact you

If you have proof of posting and proof of delivery then its out of your hands, your contract is deemed cancelled on the day they have received the letter. You can find this from your tracking number. Any outstanding payment or early termination charges will be taken by direct debit automatically. 

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Hollie_B
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Re: How on Earth do you gerVirgin Media to Contact you

Hi there Tiesys1 

 

Sorry to hear you've been having issues with your complaint and closing down your account. I will be able to take a look in to this for you. I'll send you a private message so that we can pass security and see what's happened. 

 

Thanks, 

 

Hollie_B

Hollie - Forum Team


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