Virgin Media Community

[Poyzii]

when i was on the phone i got told there was a scheduled update around the end of April and there has been no change whatsoever 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/77d9f9da7f8ad8c2a1ce20a2ed92d8fda0f41742

cannot play any games with massive packet loss, rubberbands and disconnects. when is it going to be fixed? seems like virgin doesn't care, i have put out multiple posts and hardly got any response 

[Emily_G]

Thank you for the post Poyzii.

The area fault that may be affecting your service at the moment is in relation to the information below.

Reference: F007961239

Estimated repair date: 19 JUN 2020 09:00

You may be able to see updates on our service status page or you can quote the reference below to any of our agents for this.

Thank you, Emily.