when i was on the phone i got told there was a scheduled update around the end of April and there has been no change whatsoever
https://www.thinkbroadband.com/broadband/monitoring/quality/share/77d9f9da7f8ad8c2a1ce20a2ed92d8fda0f41742
cannot play any games with massive packet loss, rubberbands and disconnects. when is it going to be fixed? seems like virgin doesn't care, i have put out multiple posts and hardly got any response