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rmillington1983
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High pings since upgrading to M500

Hi all,

Hopefully someone can help.  I have recently upgraded from M350 to M500 (a couple of weeks ago) and since then I have been experiencing high ping spikes whilst gaming (warzone, rocketleague, fifa) on an evening / weekend.  It was previously fine on M350. 

I have trawled through the forums and seen lots of comments re over utilisation and having set up a BQM this seems to prove this.  Would appreciate any help / support / advice as I do not know what I'm looking for on the downstream and upstream channels.

My current set up is virgin hub 3.0 in modem only mode, a ubiquiti dream machine router with 2x wired hotspots around the house.  The xbox is connected to the router via ethernet cable.  I have also forwarded the relevant xbox live ports to the xbox.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11790000000.438256 qam6
21390000001.538256 qam1
31470000000.740256 qam2
41550000000.238256 qam3
51630000000.240256 qam4
61710000000.438256 qam5
71870000000.440256 qam7
8195000000040256 qam8
9203000000-0.440256 qam9
10211000000-0.940256 qam10
11219000000-1.440256 qam11
12227000000-1.538256 qam12
13235000000-1.540256 qam13
14243000000-1.440256 qam14
15251000000-1.240256 qam15
16259000000-138256 qam16
17267000000-138256 qam17
18275000000-140256 qam18
19283000000-140256 qam19
20291000000-140256 qam20
21299000000-0.938256 qam21
22307000000-0.740256 qam22
23315000000-0.240256 qam23
24323000000040256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91140
2Locked38.92310
3Locked40.32090
4Locked38.91620
5Locked40.31340
6Locked38.91410
7Locked40.3970
8Locked40.3780
9Locked40.3870
10Locked40.3720
11Locked40.3630
12Locked38.9710
13Locked40.3510
14Locked40.3590
15Locked40.3430
16Locked38.9330
17Locked38.6410
18Locked40.3330
19Locked40.9290
20Locked40.3280
21Locked38.9340
22Locked40.3250
23Locked40.3250
24Locked40.9450

 

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rmillington1983
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Re: High pings since upgrading to M500

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000045512064 qam10
22580000044.5512064 qam12
33260000044.5512064 qam11
44620000045512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0010
3ATDMA0030
4ATDMA0030

 

 

Time Priority Description

20/02/2021 11:39:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 04:39:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 04:39:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 02:46:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 13:12:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 20:55:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 19:47:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Link to BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/63c3439257a9fd688e7d4b375353fc801590e56b

 Thanks in advance.

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