Virgin Media Community

[Chxlsea]

Hi, 

Currently using Virgin 350mb, on my PS4 I'm getting no where near that with very low upload speeds. I'm connected via ethernet cable and I've tried resetting the router, factory resetting it, forwarding ports, tried DMZ, tried different ethernet cables and still nothing. I'm getting really frustrated with it now, I physically can't play warzone / vanguard as the latency is way too high. What else can I do?

[Hayley_S]

Hello @Chxlsea,

Welcome, thanks for posting.

I am sorry for this.

Can you tell me if this is the only device that is having this issue? 

Many thanks,

[Chxlsea]

My phone can also be slow on the WiFi at times too. I currently can't play on the console at night time due to high ping, extremely low upload speed and low download speeds.

[Anonymous]

from what iv been seeing after research and problems myself, virgin are the worst isp for gaming by a mile and there routers are awful, virgin are only good if you like highdownload speeds which is what the average customer wants hence why they are popular

[Adduxi]

You need to setup a BQM to record and monitor your circuit.  www.thinkbroadband.com/ping

Once done we can comment.   If you can also post your power levels and network log as well.

However note consoles are not good for speed tests.  You need a wired test, Cat 6a cable direct to the Hub with a gigabit capable device.  VM do not guarantee wifi speeds btw, hence the wired test.

[Chxlsea]

Hello, 

My console is wired with a cat6 cable direct to the hub.

[Kain_W]

Hi Chxlsea,

Thanks for your post and welcome back to the community!

Sorry to see you're facing issues. 

Have you been able to set up a BQM monitor as of yet?

To do both of the logs advised by @Adduxi follow the below steps.

How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it some time to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum for us to review the issues. 

Thanks,
 

[Chxlsea]

K

 This is just from the last hour or so. As you can see latency is always very high. Especially at night time. Will continue to monitor for you.

[Chxlsea]

Also not sure on how to copy and paste the modem settings as some bits include mac address etc

[Andrew-G]

Cut and paste as text - the forum software will strip out MAC and IP addresses (but not if you post as screenshots, and in that case we often can't read the figures, the images will have to wait on moderation and some will not be approved.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.