Thanks for your reply and this update, Calumander.
We're very sorry to see you go due to this ongoing area issue, however we can still offer some help or advice if you need us to.
We can see the fix estimate is now set on 21/12 at 1pm, please allow us to explain the fix estimates are subject to change depending on the complexity of the issue and sometimes our engineers may determine that more time is needed, hence our advice to check on our service status page for updates.
Our engineers on site always send live updates there, regarding the fixing times so they're available to you directly.
We also want to explain that our call agents would not be able to fix your network issues remotely over a call, sorry for all the inconvenience this may have caused you though as we appreciate it can be frustrating when long term faults appear to affect our network.
At this point as you've submitted a cancellation request this will be actioned in 30 days time, please let us know how things go and if you need more help moving forwards.
In case you were in a contract when cancelling, a termination fee may apply. View more here about our policy.
Tell us if this helps and if you have more questions or concerns regarding the above said.
We'd be eager to best advise you.
Adri - Forum Team
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