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Wardis
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On our wavelength
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High ping , packet loss :(

Hi William,

 

I also have the same package and issues as you described since October last year. I've had a case open for months now and no one will give me a straight answer.

I agree it is down to utilisation on the network, the traffic or routing is just not satisfactory to go un-noticed. All games with a packet or latency indicator behave the same. Overwatch, Warzone, etc, I'm on my 2nd router and 4th Engineer call out now. Download and uploads speeds fluctuate massively during peak times. I said this to the engineer and they just fobbed it off like I was talking rubbish.

Good luck if they fix it for you, be good to know exactly what the reason is? 

For Virgin Media, Complaint Reference number:

C-2501212293

 

 

 

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