Virgin Media Community

[james9871]

Hi I've been having a lot of ping issues for a while now which seemed to occur when I upgraded from 200mb to 350mb, constant ping spikes and rubber banding in my games, can anyone help please? Here is my BQM and upstream and downstream

https://www.thinkbroadband.com/broadband/monitoring/quality/share/53548409be30d56918419cfdbd17fd5c79...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	3.2	38	256 qam	21
2	139000000	5	38	256 qam	1
3	147000000	4.8	38	256 qam	2
4	155000000	4.5	38	256 qam	3
5	163000000	4.3	38	256 qam	4
6	171000000	4.5	38	256 qam	5
7	179000000	4.3	38	256 qam	6
8	187000000	4.1	38	256 qam	7
9	195000000	4	40	256 qam	8
10	203000000	3.7	38	256 qam	9
11	211000000	3.7	38	256 qam	10
12	219000000	3.5	38	256 qam	11
13	227000000	3.5	38	256 qam	12
14	235000000	3.4	38	256 qam	13
15	243000000	3.2	38	256 qam	14
16	251000000	3	38	256 qam	15
17	259000000	2.9	38	256 qam	16
18	267000000	3	38	256 qam	17
19	275000000	2.9	38	256 qam	18
20	283000000	2.9	38	256 qam	19
21	291000000	2.7	38	256 qam	20
22	307000000	4.4	38	256 qam	22
23	315000000	4.9	40	256 qam	23
24	323000000	4.8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	264	36
2	Locked	38.6	404	69
3	Locked	38.9	390	47
4	Locked	38.9	397	133
5	Locked	38.9	343	65
6	Locked	38.6	294	53
7	Locked	38.9	304	52
8	Locked	38.9	288	68
9	Locked	40.3	229	74
10	Locked	38.9	251	38
11	Locked	38.9	273	21
12	Locked	38.9	280	156
13	Locked	38.9	268	42
14	Locked	38.9	268	56
15	Locked	38.9	274	22
16	Locked	38.9	269	45
17	Locked	38.9	274	48
18	Locked	38.9	236	51
19	Locked	38.9	238	15
20	Locked	38.9	250	13
21	Locked	38.6	319	60
22	Locked	38.6	218	47
23	Locked	40.3	208	0
24	Locked	38.9	237	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	38.3	5120	64 qam	4
2	32600000	38.3	5120	64 qam	3
3	39400000	37.8	5120	64 qam	2
4	46200000	37.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0

Network Log

Time Priority Description

27/01/2021 21:00:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 22:53:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 20:09:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 09:13:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 09:13:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 07:52:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 23:51:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 21:13:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 21:13:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 08:49:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 21:37:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 21:37:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 23:01:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 07:49:14	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 07:49:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 20:03:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 19:49:14	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 19:49:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 02:26:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 17:10:6	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[james9871]

Can anyone shed any light on this please?