I have been experiencing extremely frequent and high latency and packet loss over the last few weeks. This is causing (I’m assuming) frequent internet blips (where devices disconnect/reconnect) and most frustratingly, terrible lag in online games.
My setup is:
VM Superhub 3.0 in modem mode with Netgear Orbi Router (and 2 satellites). PS4 is wired into the Orbi.
Have tried using the Superhub in Router mode and the issues remain the same.
Any help would be much appreciated. Seriously tempted to ditch VM if I can’t resolve the issue!!
The problem in area 20 is down to network congestion in an oversubscribed area, this has been confirmed a number of times by engineers, my own post and others.
The problem started around the 26th of March and has a estimated fix date for the 6th of May, from what i have been told if they have to reschedule the fix date again we can then leave VM with no early contract leave charge.
The services from VM in the area 20 are appalling standards making online gaming impossible and all we can do is wait for the 6th for a fix. The Fault number for our area is F007906086.
Just want to add that i have the same fault in thesame area (area 20). been going on since end of march, hoping its fixed by 6th.
Will be switching to another provider for a while otherwise. i dont want to switch because openreach services in my arera are around 20mb, but i'd rather have stable slower net than something thats just straight up unsuable for me
Improved for you at all yet? still the same issue, actually been far worse today according to my broadband monitor.
Going to give it untill next monday and then start the process of moving to another provider i think. I feel i've been fair to Virgin by being patient for way longer than usual given the current climate. But it seems they are also just waiting themselves for the issue to 'fix' naturally as people begin to go back to work and thats just not on.