Virgin Media Community

[CarolineL]

The last 36 hours I have been getting very large spikes when playing games such as fortnite. I will be on around 10-20 ping and randomly my pc and the PS4 will get massive spikes up to 700 ping however the Xbox doesn’t get affected. Any Help?!

[apcyberax]

are they all connected by ethernet

[CarolineL]

The PC is connected with a tp link and the PS4 and Xbox are wireless

[Beth_G · Accepted solution]

Hi CarolineL,

Thanks for your post and welcome to the community

Sorry to hear you've been experiencing lagging and other various issues with your connection.

Upon checking your account, I can't find any reason as to what may be the cause of this. However, I have noticed that it seems there is a long-term WiFi coverage issue in the home, which could be causing poor WiFi performance on some devices.

Is there anyway you can test the connection via an ethernet cable to see if you experience the same problems?

Let me know,

Beth

[CarolineL]

Hi Beth, 

The PC is connected by Ethernet. Was able to connect yesterday but the Wifi within the house in general is very poor and regularly disconnects. Lagging is an ongoing issue as is trying to watch anything on demand.