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High ping and latency to gaming servers

Hi,

I'm getting recently very high pings, >1700, to a lot of online servers in DCS.

When I do a ping or traceroute to any of the server IP address's it mostly timeout's.

I use a PC via an ethernet cable to my VM Hub.

 

Lee

 

 

 

 

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Re: High ping and latency to gaming servers

BQM 

 

 

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Re: High ping and latency to gaming servers

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Re: High ping and latency to gaming servers

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.575512064 qam2
2462000004.625512064 qam1
3258003564.5512032 qam4
4326000004.525512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: High ping and latency to gaming servers

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1410250000-4.238256 qam1
2418250000-4.438256 qam2
3426250000-4.538256 qam3
4434250000-4.538256 qam4
5442250000-4.238256 qam5
6450250000-438256 qam6
7458250000-4.238256 qam7
8466250000-4.238256 qam8
9474250000-4.538256 qam9
10482250000-4.738256 qam10
11490250000-4.538256 qam11
12498250000-4.538256 qam12
13506250000-4.438256 qam13
14514250000-4.238256 qam14
15522250000-438256 qam15
16530250000-438256 qam16
17538250000-4.538256 qam17
18546250000-5.237256 qam18
19554250000-5.738256 qam19
20562250000-6.238256 qam20
21570250000-638256 qam21
22578250000-5.738256 qam22
23586250000-5.238256 qam23
24594250000-4.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.660
3Locked38.950
4Locked38.650
5Locked38.650
6Locked38.950
7Locked38.660
8Locked38.940
9Locked38.640
10Locked38.650
11Locked38.640
12Locked38.670
13Locked38.960
14Locked38.650
15Locked38.950
16Locked38.660
17Locked38.670
18Locked37.6120
19Locked38.950
20Locked38.660
21Locked38.660
22Locked38.660
23Locked38.660
24Locked38.600
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Re: High ping and latency to gaming servers

Network Log

Time Priority Description

01/01/1970 00:03:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2019 16:27:58noticeSW Download INIT - Via Config file
27/11/2019 16:30:49ErrorDisruption during SW download - Power Failure
27/11/2019 16:30:53noticeSW Download INIT - Via Config file
27/11/2019 16:33:59noticeSW download Successful - Via Config file
01/01/1970 00:03:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: High ping and latency to gaming servers

Hi Fish_60, thanks for getting in touch.

 

Sorry for any issues you've encountered with the service. 

 

I'd like to take a look from our end if that's OK, look out for my PM requesting some details (the purple envelope) and please get back to me when you can so we can investigate further.

 

Tom 

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