Menu
Reply
mahaw21795
  • 2
  • 0
  • 0
Joining in
224 Views
Message 1 of 6
Flag for a moderator

High ping and jitter every day

I've had awful internet for months now and I know this is an issue that is affecting the area because someone else i know is also expieriencing the same thing. 

Virgins advice is always top tier with the default "pin hole reset", "restarting the router", "Everything is fine your hub speeds are running normally" and provide nothing useful. 

I've got a new hub i've removed all the devices and only attached a few to see if it was my end but its still awful and unplayable. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bfa33b60ceda4e6e99957ecc5e7b3ae9f453e2f8

This is the live graph I can't think of anything else to do I've done everything i can at my end and virgin will do the bare minimum at theres.

0 Kudos
Reply
carl_pearce
  • 4.73K
  • 402
  • 706
Superstar
214 Views
Message 2 of 6
Flag for a moderator

Re: High ping and jitter every day


@mahaw21795 wrote:

I've had awful internet for months now and I know this is an issue that is affecting the area because someone else i know is also expieriencing the same thing. 

Virgins advice is always top tier with the default "pin hole reset", "restarting the router", "Everything is fine your hub speeds are running normally" and provide nothing useful. 

I've got a new hub i've removed all the devices and only attached a few to see if it was my end but its still awful and unplayable. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bfa33b60ceda4e6e99957ecc5e7b3ae9f453e2f8

This is the live graph I can't think of anything else to do I've done everything i can at my end and virgin will do the bare minimum at theres.


Do you turn your HUB off overnight?

From what I can see you are in an oversubscribed/utilized area, which normally settles in the early hours, however cannot tell with it being all red (Off?):

carl_pearce_0-1611262650800.png

 

Jresty100
  • 51
  • 1
  • 14
Dialled in
172 Views
Message 3 of 6
Flag for a moderator

Re: High ping and jitter every day

Unfortunately nothing you can do, its over utilisation and sold demand in your area.

All VM care about as an ISP is turnover and download speed which generates more customers. 

Your better of trying the second best "speed" ISP, then track the ping on your 30 day free trial to see if it is better.

That is what I will be doing. 

I attach below an example of latency in area reference 03. This will give you an idea of how terrible and over sold the area is with the false advertisement! 

Spread the word to all fellow gamers, not to use Virgin Media - trash isp

https://www.thinkbroadband.com/broadband/monitoring/quality/share/834d86cc43547eae6238f0b537e1aa9753...

0 Kudos
Reply
mahaw21795
  • 2
  • 0
  • 0
Joining in
161 Views
Message 4 of 6
Flag for a moderator

Re: High ping and jitter every day

I don't know why its red no one has turned off the router heres todays results but im still going to assume the area is oversubscribed https://www.thinkbroadband.com/broadband/monitoring/quality/share/a02187899cbfe4472e1446a12a1b1aac1f...
0 Kudos
Reply
carl_pearce
  • 4.73K
  • 402
  • 706
Superstar
155 Views
Message 5 of 6
Flag for a moderator

Re: High ping and jitter every day


@mahaw21795 wrote:
I don't know why its red no one has turned off the router heres todays results but im still going to assume the area is oversubscribed https://www.thinkbroadband.com/broadband/monitoring/quality/share/a02187899cbfe4472e1446a12a1b1aac1f...

Yep:

carl_pearce_0-1611340584700.png

 

0 Kudos
Reply
Jresty100
  • 51
  • 1
  • 14
Dialled in
148 Views
Message 6 of 6
Flag for a moderator

Re: High ping and jitter every day

Its all a cost saving exercise, eventually the lockdown will go away and the latency will improve.

They wont have to spend any money on upgrading the existing "undersized" equipment from utilisation and high demand generated from false advertisement "the best gaming experience"  joke.

They will bring out virgin super hub 5 that gives 1gb download and 100mbs upload - but it only works at 3am when your asleep. 

absolute shambles 

0 Kudos
Reply