Virgin Media Community

[PEpluto]

I've had intermittent spikes of lag while playing video games for a while, but it has been manageable. However, this weekend the ping issues became unplayable with spikes constantly up to 500ms or even higher.

At the same time, the internet disconnects every 15-30 minutes for 20 seconds at a time. And although I am supposed to get 200 Mbits, speedtests are showing around 20-100 Mbits depending on the time of the day. However, this is highly inconsistent and does not seem to follow any sort of pattern.

These problems happen even when I am standing right next to the Hub 3.0. It's really making it hard to do anything with the internet, but especially gaming and watching live streams is an unpleasant or unusable experience. There's not been any faults in my area reported.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300122	49	5120	64 qam	1
2	53699980	48.5	5120	64 qam	2
3	39400004	47.8	5120	64 qam	4
4	46200039	48	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	7	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	7	0
4	ATDMA	0	0	10	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.9	36	256 qam	25
2	203000000	5.3	36	256 qam	9
3	211000000	5.1	36	256 qam	10
4	219000000	4.6	36	256 qam	11
5	227000000	4.6	36	256 qam	12
6	235000000	3.9	36	256 qam	13
7	243000000	4	36	256 qam	14
8	251000000	3.5	36	256 qam	15
9	259000000	3.7	36	256 qam	16
10	267000000	3.4	36	256 qam	17
11	275000000	2.9	36	256 qam	18
12	283000000	3.2	36	256 qam	19
13	291000000	3	36	256 qam	20
14	299000000	3.5	36	256 qam	21
15	307000000	3.2	36	256 qam	22
16	315000000	3	36	256 qam	23
17	323000000	3.2	36	256 qam	24
18	339000000	3.2	36	256 qam	26
19	347000000	2.9	36	256 qam	27
20	355000000	3	37	256 qam	28
21	363000000	3.5	36	256 qam	29
22	371000000	3.4	37	256 qam	30
23	379000000	3.7	37	256 qam	31
24	387000000	3.2	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	612557814	23152552
2	Locked	36.6	107458187	95678
3	Locked	36.6	37969422	138369
4	Locked	36.6	1896	14515405
5	Locked	36.6	310015072	329518997
6	Locked	36.3	650350658	55361516
7	Locked	36.3	687252273	17309852
8	Locked	36.6	664051213	78596
9	Locked	36.3	88840900	15731
10	Locked	36.3	38248574	17129
11	Locked	36.6	48593364	18267
12	Locked	36.3	116141631	19007
13	Locked	36.6	273887040	156931
14	Locked	36.3	32613723	6134
15	Locked	36.3	82616572	52335
16	Locked	36.6	162988461	5621
17	Locked	36.3	618611395	3310083
18	Locked	36.6	534582474	3731357
19	Locked	36.6	39391587	6592
20	Locked	37.3	2323032	20076
21	Locked	36.6	671105	18009
22	Locked	37.3	1313795	15116
23	Locked	37.6	3618587	17741
24	Locked	37.3	847971	17400

Please do let me know what I can do to improve this. I'm running a BQM at the moment, let me know if you need any other information.

Thanks

[PEpluto]

I'll attach my live BQM graph, it doesn't look great:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0c795898e1c7382dc4d6cb29d990236183c43954

[Zak_M]

Good morning @PEpluto, 

Welcome to the forums 

I am sorry to hear that you have had some issues with your broadband services. 

How are things looking since your post? 

Kind regards,

Zak_M 

[PEpluto]

Hi Zak,

I restarted my router after the post (I didn't think I had to since I had restarted it two days earlier), and that fixed my massive problems.

You can see the exact moment when I restarted it.

However, the connection is still quite spiky, especially during the day (see my live graph). It is obviously annoying when my ping spikes to 100ms about twice every minute while I'm in a game.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0c795898e1c7382dc4d6cb29d990236183...

Please do let me know if you think there's something I can do to improve this.

Thanks.

[Katie_WT]

Hi there @PEpluto

Thanks so much for popping back last week - glad that the reboot helped. I have also checked the Live BQM and all seems pretty stable at the moment. 

I've located your account from here and your signal levels look great, we have no known area issues showing and no errors listed. Hope things have been looking ok since your last post; if you're still having issues, please do pop back and let us know. 

Cheers